The idea of providing good customer service in the context of a funeral home isn’t as cut-and-dried as it is in other industries. No matter how attentive your staff members are or how thoughtful your service arrangements might be, families facing devastating losses might still leave your business unhappy – and understandably so!
There are lots of talented artists out there. Photographers, graphic artists, illustrators, photo-manipulators, the list goes on. But not all of us have the same skills. It can take years to master a craft and even more to get really good at it.
The Ward Group has recently named Funeral Directors Life Insurance Company (FDLIC) as one of the top 50 insurance companies in the United States for 2014. FDLIC was recognized for the fourth consecutive year for achieving excellent results in the areas of safety, consistency, and performance.
The International Cemetery, Cremation and Funeral Association is asking its members if it should continue to print a hard copy version of its annual Buyer’s Guide & Membership Directory.
Deep in Brooklyn’s interior lies Green-Wood Cemetery, one of the largest and most prominent burial grounds in the United States.
In the 19th and early 20th centuries, Green-Wood was a premier final destination, housing the remains of New York City’s elite in fields as varied as business, art, industry, and politics.
The National Funeral Directors Association (NFDA) Certified Crematory Operator (CCO) Program is off to a strong start in 2014. The CCO designation has been conferred on 160 funeral professionals to-date this year; they join the 131 funeral directors who earned the designation after the program launched in September 2013.
Tributes.com, the online source for local and national obituary news, announced today that they have partnered with research engine FindTheBest to enrich its database of genealogy records.
As CG Labs, Inc.’s flagship brand, DNA Memorial www.dnamemorial.com provides funeral consumers, through appointed funeral homes, the ability to collect and bank their deceased loved ones DNA. Says Harbeson, “Having been in the funeral industry for over 13 years, I’m excited to be on the forefront of an industry issue rather than catching up.
ike Beardsley has announced his retirement from full time service as Vice President, Sales & Marketing for Thacker Caskets, Inc. Mike will continue on with Thacker in an active consulting role, and be available for work on special projects.
Life Celebration, Inc., a growing community of funeral homes that embraces a systematic approach to creating memorable and meaningful funeral experiences for families, recently redesigned the company’s website. The newly reorganized and revamped site now provides a more dynamic look and feel to visitors.