No Loose Ends is the Book Your Arrangement Room Has Been Missing
If you've ever sat across from a family in an arrangement conference and watched them realize — in real time — that they have no idea what documents...
Products & Services
Deadbots, Griefbots, Ghostbots: The AI “Digital Afterlife” Industry Is Getting Complicated
Deadbots, griefbots, ghostbots, deathbots, thanabots, grief tech, oh my — no matter what you call the rapidly-evolving tools that let people text, call, and video-chat with artificial intelligence...
The ROI of Experience: How Modernizing Selection Rooms Drives Profit Without Pressure
Funeral directors don’t love talking about revenue in the context of grief. It feels uncomfortable. Transactional. Misaligned with the mission. But during the Funeral Professional Webinar Series (FPWS)...
Designing for Grief: How Retail Science Is Transforming Funeral Home Environments
For decades, funeral home selection rooms were built to display products. Coordinated slatwalls. Casket cuts. Hardware samples. Fabric swatches. Functional? Yes.Emotionally supportive? Not always. During the Funeral Professional...
The First ‘One-Stop Shop’ in Deathcare? Here’s What’s Changing
What happens when two of the most established companies in deathcare decide to collaborate? In this Connecting Directors exclusive, Messenger and American Crematory Equipment come together to announce...
“This Is Chris”: A Legacy Woven in Love and Loss
There are moments in grief that are quiet and private—and then there are moments that unfold in front of thousands, where remembrance becomes something shared. One of these...
The Blanket That Gave My Mother Back Her Husband
In my nearly eight years with Connecting Directors, I’ve written many stories about how the small gestures can make a profound difference in a family’s grief journey. Sometimes...