Facing Tension & Distrust in the Workplace
WHEELING, IL—New research shows that a toxic company culture is the number one reason employees leave. It’s not the long hours, not the paycheck—a disrespectful, cutthroat, noninclusive atmosphere...
CANA
What Could Possibly Go Wrong in the Preproom?
WHEELING, IL—For many funeral professionals, the preproom is a favorite spot in the funeral home. It’s the place where they honor the dead and fulfill their promises to...
CANA Symposium Happened in Vegas, But What We Learned Shouldn’t Stay There
Did you miss the Cremation Association of North America (CANA) Symposium in Las Vegas earlier this month? Understandably, call volume, budget limitations, and pandemic precautions mean every cremation...
Funeral Business Ethics in a Post-Covid World
WHEELING, IL—Chris Cruger knows most families arrive at funeral and cemetery facilities with conflicted expectations when a death occurs. “Emotions are high and the need for quick decisions...
Embracing the DIY Consumer with Lacy Robinson
WHEELING, IL— When the U.S. economy cratered in 2008, it forced many of us to become more budget-conscious. As a result, people got resourceful and novel and creative...
Captivate the Cremation Customer’s Attention
WHEELING, IL—Rolf Gutknecht knows that templates are not the most important part of your marketing strategy, because “for a marketing program to be clever, contemporary, and inviting enough...
Creating a Culture of Trust
WHEELING, IL—The holiday season may have come to an end, but Angelique Simpson has more sweet treats to share: “Creating real culture is a lot like making cake:...