Are You Creating or Killing Customer Loyalty?
Culture and Customer Loyalty Keynote Joan Fox at CANA’s 107th Convention WHEELING, IL— The last 25 years of funeral service have brought unpredictable and incalculable changes to this...
Funeral Industry News
New “Grief Dawg” Just a Dude Named Kyle | FFFW 240
Welcome to issue 240! We are approaching 5 years of the FFFW, which is actually insane. The first FFFW I ever wrote was at the end of September...
Starmark® Cremation Products Acquires Chateau Urns
RICHMOND, IN, June 12, 2025 – Starmark, the cremation solutions leader, has announced the acquisition of Chateau Urns in Port St. Lucie, Florida. The addition of the Chateau...
Funeral Directors Life Launches The Director’s Playbook Podcast
ABILENE, TX — Funeral Directors Life (FDL) is excited to announce the launch of its new podcast, TheDirector’s Playbook. The podcast will provide tips and strategies to help...
3 Practical Ways Funeral Directors Can Use AI in Daily Operations Today
Artificial intelligence (AI) isn't some far-off, futuristic tool. It's here now, and it has the power to meaningfully transform how funeral professionals operate. From streamlining workflows to enhancing...
The Loved Ones Interment Act Could Correct 2024 VA Burial Reform
The Loved Ones Interment Act—a bipartisan legislative effort introduced by Rep. Julia Brownley (D‑CA) in September 2024 and reintroduced in June 2025—seeks to address a critical and emotionally...
NGL Files with Wisconsin Office of the Commissioner of Insurance to Restructure as a Mutual Holding Company
Madison, Wis. (June 5, 2025) – After thoughtful consideration and strategic planning, National Guardian Life Insurance Company’s (NGL) leadership team and Board of Directors, have approved a proposal...