Eagle’s Wings Air Strengthens Customer Experience with New Leadership Appointments
After a successful 2025, EWA adds Trevor Eccleston and Anne Vetter to support funeral service professionals and enhance client relations
NATIONWIDE — Eagle’s Wings Air (EWA), the nation’s leading logistics provider of air transportation management services to funeral homes and shipping services, today announced two key appointments focused on enhancing customer experience and expanding business development capabilities.
Trevor Eccleston joins as Director of Business Development, and Anne Vetter returns as Brand Ambassador, reflecting the company’s commitment to delivering exceptional service to funeral service professionals who rely on EWA to manage the complex logistics of transporting loved ones home for ceremony.
The new roles are designed to strengthen EWA’s ability to serve the deathcare community across the United States with the same level of care and attention that funeral service professionals provide to the client families they serve. As the company has successfully managed more than 325,000 air transfers since its founding in 2007, these appointments position EWA to scale its personalized service approach while maintaining the reliability and responsiveness that the profession requires.
“We understand that funeral home owners and their staff are under a lot of pressure to perform, and they trust us during some of the most challenging moments in their work,” said David McComb, co-founder and a fourth-generation independent funeral home owner. “These new roles allow us to deepen our long-standing relationships with our partners and ensure every interaction reflects our understanding of the critical nature of what they do in serving client families.”
Trevor Eccleston brings more than 25 years of marketing and business development expertise to his role as Director of Business Development. Most recently serving as National Account Manager at Kates-Boylston Publications, publisher of American Funeral Director magazine, Eccleston has developed extensive relationships within the death care community. In his new position, he will oversee all marketing strategy and business development initiatives, including trade show presence and industry partnerships. Eccleston will also lead the development and expansion of EWA’s Client Relations team as the company scales these capabilities throughout 2026.
Anne Vetter joins as Brand Ambassador, returning to Eagle’s Wings Air after previously serving as National Account Manager. She has significant experience in funeral service operations, recently retiring from Foundation Partners Group serving in Business Development for Mergers & Acquisitions. Vetter has deep expertise in international transportation services and will facilitate strategic relationships with national accounts and key clients while supporting the development of expanded service offerings. Her industry knowledge and established relationships position her to accelerate market development initiatives and strengthen EWA’s presence within the death care community.
The customer experience enhancements come at a time when the entire death care community faces increasing operational pressures. With cremation rates reaching approximately 62 percent and profit margins under pressure, funeral service operators need partners who understand their business challenges and can deliver consistent, time-saving solutions. EWA’s expanded team will focus on proactive communication, personalized support, and continuous service improvement based on feedback from their clients.
Founded by McComb and airline industry veteran Frank Kaiser, EWA was created specifically to address the gap funeral homes faced when coordinating air transportation. The company’s proprietary software provides instant access to flight options across multiple carriers, while its 24/7 monitoring ensures that any disruptions are resolved before they impact funeral services or client families.
“Our growth has always been driven by relationships with funeral service professionals who value having a dedicated partner in air logistics,” said Frank Kaiser, co-founder and President with more than 30 years of airline cargo experience. “These new appointments allow us to maintain that personal touch as we serve the deathcare community nationwide.”
The company’s service model eliminates the time-consuming process of coordinating directly with airlines and monitoring flights for potential issues. EWA handles all aspects of air transportation, from initial booking through final delivery, allowing funeral service professionals to focus on serving client families rather than managing logistics.
Eagle’s Wings Air focuses solely on serving funeral homes and shipping services of all sizes, from independent family-owned operations to regional and national consolidators, across metropolitan and rural communities throughout the United States.
About Eagle’s Wings Air (EWA)
Founded in 2007, Eagle’s Wings Air is the nation’s leading logistics provider of air transportation management services to funeral homes and shipping services. Utilizing a remote, multi-location customer service model, EWA leverages proprietary software and its knowledge of airline operations to find the best flight itinerary, secure space on the aircraft, and proactively monitor the status of air transfer from start to finish, delivering time savings and peace of mind to its funeral service clients. To date, EWA has proactively managed more than 325,000 air transfers of loved ones home for ceremony.
For more information, visit www.ewacares.com or call (866) 550-1392.
