CEUs Offered: Todd Van Beck Presenting Telephone Etiquette & Best Practices, Your InvitedI just received an email from Robin Heppell and he wanted me to let
you know that on Wednesday, December, 8th he is hosting a 3 hour program
via live webinar present by Todd Van Beck called:
Telephone Etiquette & Best Practices For the Funeral Home.
The Telephone is the lifeline of the funeral home and cemetery. Most all
first calls, price shopper inquiries and general business is conducted over
The goal of this seminar is to heighten the sensitivities and improve the
abilities of individuals in our profession concerning basic telephone skills
and etiquette. More business opportunities are lost due to poor phone service
and poor telephone treatment than poor products. Meeting our clientele by
phone can be very successful or just the opposite.
After attending this seminar, attendees will be better equipped to professionally
interact with the public, create additional credibility for the firm and smooth
crisis call situations.
This program is presented on Wednesday, December, 8 so if you are interested,
The program is Approved by the Academy of Professional Funeral Service
Practice for 3 CEUs. For more program details and a listing of all jurisdictions
that have approved the program, visit the website:
PS: Robin told me that he has an orientation video for taking your CEUs
online via Webinar.
Click on the link to view the video: >>>Video Demonstration<<<