Customer Service

By Marc LeVine, Director of Social Media, RiaEnjolie, Inc. You and your family began your funeral home business with the...

When someone dies in your family, you never have time to plan your travel in advance of their death to...

Have you ever asked yourself these questions... What is the best form of low cost communications and outreach? How do...

Money can be a powerful motivator, but as studies performed by universities around the country (and this video) explain, rewarding...

LOGAN, W.Va. - Tammy Wellman noticed the smell as soon as she entered the funeral home on a hot July...

Answering Services, Are They Valuable or Are You Just Flushing Your Money? This is a question I have asked many...

Over the past few years I have shared with you many different videos and article directed at customer service tactics,...

A two-month long investigation of the sales practices of New York City funeral homes finds may of them are playing...

Above a flower-framed urn holding the ashes of Paul Winters, a super-sized tapestry of rock legend Frank Zappa greeted mourners...

Now that many funeral homes are using social media outlets like Facebook and Twitter another problem is arising...what do we...