Customer Service

My attention was drawn to your blog post entitled “Funeral Processions Should be Outlawed,” which originally appeared on ChicagoNow.com. The...

The National Funeral Directors Association (NFDA) has redesigned its NFDA Family Satisfaction Survey, giving members a dynamic, comprehensive tool that...

This is an interesting question we saw on Facebook yesterday posted by Life Celebration, Inc. They asked 'Do you give...

The idea of providing good customer service in the context of a funeral home isn’t as cut-and-dried as it is...

We don’t know about you, but a good obituary can truly leave an impression on us. And that’s why we’ve...

Cultures around the world have been practicing all types of crazy funeral rituals to memorialize their loved ones. Some traditions...

Do you think funeral homes charge too much for their merchandise and services?

There’s a reason why they call our industry “funeral SERVICE”. And it’s because your families’ customer experience is at the...

International Order of the Golden Rule just made a great Facebook post and every company should be following their lead....

Aurora Casket Company, the largest privately-owned supplier in funeral service, has once again received top marks for Service in the...