Customer Service

By now, you’ve probably already established a LinkedIn profile for you and perhaps your funeral home/cemetery. No doubt you have...

“I was supposed to live to be 102 and be shot by a jealous husband,” one man’s tombstone reads. Another’s...

The International Cemetery, Cremation and Funeral Association (ICCFA) has named its 2015 KIP (Keeping It Personal) Award winners, recognizing the...

It’s not rocket science. It’s not mind blowing. It’s not new. In fact, it’s pretty flippin’ basic. The funeral business...

According to a survey conducted by the National Funeral Directors Association in 2002, the most common reasons people gave for...

Legacy.com was named a Finalist today in the Customer Service Department of the Year category of the 10th annual Stevie®...

Many have written about sharing their loss on Facebook, but rarely do we get to hear from someone as close...

You’re going to die. In the time it takes for you to read this article, more than 1000 people will...

If you engage with consumers on a regular basis you will encounter unhappy customers. It’s one of the realities of...

It’s just about that time of year. The weather has cooled. Coats, sweaters, and scarves are out. Hot chocolate is...