Customer Service

When the topic of personalization first hit the funeral profession over a decade ago, it was a completely revolutionary idea…...

Have you ever thought that being in the funeral business would be a lot easier if it weren’t for the...

Guest post provided by: Ellery Bowker, Preneed Builders The other day I was in a funeral home meeting with a...

Gerald Givnish and James Cummings of Life Celebration, Inc. have been honored by Strategic Horizons LLP founders Joe Pine and...

If The Walt Disney Company entered the funeral profession, what would a family’s experience look like?

One of the biggest insights that we unveiled was the fact that many families consider religious components of a funeral...

Avoiding customer feedback won’t do you any favors. Just because you avoid or ignore customer feedback doesn’t mean that your...

Funeral homes around the country are offering a unique service, which provides cremation or burial families a hands-on way to...

Whenever you work in a profession that is centered around an event ﹘ whether it’s putting together a beautiful wedding,...

Like many service professions, funeral professionals face a similar challenge today. “Remaining relevant is a necessity, although you can also...