Response to Funeral Home Social Media Question May Surprise You
How often to you poll your community to find out exactly what it is that they believe is the most valuable part of a funeral? Chances are you...
Customer Service
Life Celebration, Inc. Unveils Free Educational DVD
Video Features In-depth Look At What Comprises the Life Celebration Concept Life Celebration, Inc., a growing community of funeral homes that embrace a systematic approach to creating memorable...
Pennsylvania Deprives Consumers of 21st Century Services
Article from by: Alan Creedy, Creedy Commentary The Regressive Elements in Pennsylvania have apparently won a victory…or have they? Last week’s Circuit Court Reversal regarding the Pennsylvania Funeral Licensing Law probably...
DNA & The Funeral Industry…
Article from: Jeff Harbeson, The Harbeson Group The funeral industry is slow to make changes in its operations and customs. Consumer’s views about death and funerals are challenging...
Why Would Anyone Commit Obituary Piracy?
Article by: Jules Green, Frontrunner Professional The business models of these companies (who shall remain nameless; I’ll simply call them third-party marketers) are simple. They strive to make...
Wilbert’s Commemorating First Responders Program Honored to Serve 147 Fallen First Responder Families in 2013
The families of 147 fallen first responders were served in 2013 by Commemorating First Responders, a philanthropic program of Wilbert Funeral Services, Inc. (WFSI). The program, which was...
Does Personal Bias Keep You From Serving Your Families Better?
Article from: Jeff Harbeson, Harbeson Group How many times have I heard “no, we don’t do/offer/provide that at our funeral home, our families wouldn’t like it.” When I...