Do You Give Each Family a Gift?
This is an interesting question we saw on Facebook yesterday posted by Life Celebration, Inc. They asked 'Do you give each family a gift and what is your go-to...
Customer Service
How Funeral Homes Can Reduce Answering Service Expenses
Article from Director on Call If we've learned anything from the stock market crash of 2008, it is that the economy is fickle and businesses (including funeral homes) are the...
5 Customer Service Lessons Your Funeral Home Can Learn from Zappos
Article By Matt Frazer, Frazer Consultants The idea of providing good customer service in the context of a funeral home isn’t as cut-and-dried as it is in other...
Lights, Camera, Mortician! The Rise of ‘Fun Funerals’
Article originally from: The Huffington Post When a friend and fellow mortician died a decade ago, Teddy Lee received an unusual request. By most measures, the widow said,...
Professional Pallbearers Have an Uplifting Touch
In the stucco church on South Vermont, the five rows of pews are packed. Kids wedge between parents. Space meant for one holds three. Church hats and suits...
25 Quotes On Funeral Customer Service From The Best of the Best
Article from FuneralOne There’s a reason why they call our industry “funeral SERVICE”. And it’s because your families’ customer experience is at the center of your business. It’s true, great...
Should Funeral Home Websites Include Pricing?
Last week Frontrunner Professional published a blog article talking about pricing on funeral home websites. They also asked the question on their Facebook page. https://www.facebook.com/frontrunnerpro/posts/639369036117917 This has generated...