Heritage Family Launches Willow, a Modern Direct Cremation Brand Designed for Today’s Families
New online cremation service brings simplicity, transparency, and compassionate guidance to families across Ohio beginning this summer.
Heritage Family Funeral Services today announced the launch of Willow Cremation, their new brand created to provide families with a simpler, transparent, and fully online arrangement experience for those desiring a direct cremation service.
Designed around ease, clarity, and compassionate support, Willow allows families to make cremation arrangements entirely online, including selecting urns and keepsakes, while still receiving guidance from licensed funeral professionals every step of the way.
The Willow experience is centered around a simple five-step process:
- Arrange online in minutes
- Transportation into care
- Completion of required paperwork
- Private cremation handled with dignity
- Safe return of ashes to the family
Families can access transparent pricing, complete arrangements from home, and receive support 24 hours a day without needing to visit a funeral home in person.
“Families today are looking for simpler, more accessible ways to navigate end of life without sacrificing compassion or trust,” said Lindsay Granson, Heritage Family Chief Operating Officer. “Willow Cremation was created to meet people where they are offering a thoughtful, transparent experience that combines the convenience of online arrangements with the care and professionalism families deserve. We believe this fills an important need in the communities we serve.”
Willow reflects Heritage Family’s continued investment in evolving funeral and cremation care to better support changing family preferences while maintaining the organization’s longstanding commitment to service, dignity, and meaningful human connection.
The new brand also introduces a modern digital experience built specifically for direct cremation services, including:
- Transparent pricing options
- Mobile-friendly online arrangements
- Secure online selections for urns and keepsakes
- Educational resources and FAQs
- Ongoing support throughout the process
Willow is part of Heritage Family’s broader vision to create more personalized, accessible, and supportive experiences for families across all stages of planning and care.
Launching first in Ohio this summer, Willow will expand into additional markets across the United States throughout the remainder of the year as part of Heritage Family’s broader commitment to modernizing how families access funeral and cremation care.
For more information about Willow, visit: https://www.choose-willow.com
About Heritage Family Funeral Services
Heritage Family is a portfolio of 97 funeral homes, cremation providers, cemeteries, and memorialization businesses serving communities across the United States. Heritage Family partners with local teams to preserve each firm’s unique legacy while investing in innovative tools, compassionate care models, and meaningful experiences that help families honor life in deeply personal ways.
