Elevia Announces Exciting New Features that Enhance their Consumer Experience and Aftercare Services

Highland, Utah – Elevia, a trusted leader in aftercare and consumer experience services, is proud to announce the launch of three significant new enhancements to its core product offerings. These updates reflect Elevia’s ongoing commitment to meaningful connections with families and communities while providing businesses with the tools to deepen their relationships with the families they serve..

After a highly successful rebrand earlier this year, Elevia has resonated with numerous business owners by staying true to its core values of human connection and support. These exciting new enhancements are designed to continue that momentum, providing new opportunities for businesses to grow and elevate the level of care they offer grieving families.

1. Co-Branded Grief Resource Website through ForGrief.com

Elevia is introducing a co-branded, password-protected website through its ForGrief.com platform, designed to provide grieving families with free, valuable resources on behalf of their partnered funeral homes. With this powerful feature, Elevia partnered funeral professionals can customize the site with a password of its choice, allowing members of their community to access grief support content at no cost.

“Offering this co-branded experience allows funeral homes to provide more than just a service—they can now extend compassionate support beyond the funeral, forging deeper connections with families,” said Jon Lefrandt, CEO of Elevia. “This will not only strengthen relationships but will also amplify the funeral home’s brand as a trusted resource within their community.”

This personalized resource positions funeral homes as leaders in compassionate care, helping them build long-lasting relationships with families while providing essential support during the grieving process.

2. Estate Settlement Solution in Partnership with Alix

Elevia is thrilled to partner with Alix, the first and only comprehensive, expert-led service that handles the entire estate settlement process for families. This new offering addresses a significant gap in aftercare by providing much-needed assistance to families navigating the often complex and costly process of settling an estate.

“We are proud to introduce this solution in partnership with Alix, bringing families expert support to manage the overwhelming burden of estate settlement,” said Jon Lefrandt. “This offering not only provides peace of mind to families but also enhances our partners’ relationships with their clients, positioning them as a beacon of support.”

With Alix’s combination of cutting-edge technology and human-led service, families can now access a trusted partner to manage everything from discovering assets to selling property—ensuring transparency and accuracy throughout the process.

3. Partnership with Qualtrics to Elevate Customer Experience

Elevia is excited to announce its new partnership with Qualtrics, a world-renowned consumer experience survey company that has worked with leading brands such as Delta, American Express, Porsche, and Anthropologie. Now, Elevia brings this top-tier survey and analytic tool directly to its end-of-life clients through the Elevia Dashboard.

“This partnership with Qualtrics allows our clients to access industry-leading survey design and analytics tools, giving them the ability to track and improve the customer experience in real-time,” said Jon Lefrandt. “With tools like AI-powered text analytics and personalized survey logic, funeral homes can quickly identify and address experience gaps—ultimately driving stronger customer relationships and business growth.”

Through this collaboration, Elevia clients can build fully customizable surveys, consolidate data in one unified dashboard, and prioritize key drivers to enhance the customer journey at every touchpoint.

A Commitment to Innovation and Growth

“At Elevia, we are always looking for ways to improve our offerings and meet the evolving needs of the families we serve,” said Jon Lefrandt. “With the introduction of these new features—our co-branded website for grief support, the Alix estate settlement solution, and the Qualtrics customer experience tools—we’re providing security, comfort, and actionable insights, all while helping our clients grow their businesses.”

About Elevia

Elevia is a leader in aftercare services, providing personalized support and resources to grieving families and the businesses that serve them. By focusing on meaningful human connection, Elevia helps funeral homes and other end-of-life professionals build trust, strengthen relationships, and enhance their positive impact within the communities they serve.

For more information about Elevia and its new features, please visit Elevia.com or reach out to our client success team at hello@elevia.com