Johnson Consulting Group Announces Winners of the 2021 Excellence in Customer Service Awards

Scottsdale, AZ – Johnson Consulting Group (JCG), powered by J3Tech Solutions, announced the winners of the “JCG 2021 Excellence in Customer Service Awards”. The Awards were presented to JCG and J3Tech Solutions’ client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys mailed to each family they served during 2021. Performance Tracker Awards are given to the top locations in each of the three call classification categories, based on the annual number of surveys sent. The winners are:

Category One: Surveys of 150 and below

Pinecrest Funeral and Cremation Services (Park Lawn Corporation, Hope Mills, NC)
Robertson Mueller Harper Funeral and Cremation Services (Lucas Funeral Homes, Ft. Worth, TX)
Old Bridge Funeral Home (Jersey Memorial Group, Old Bridge, NJ)
Cremation Society of Virginia – Chesapeake Chapel – Altmeyer Funeral Homes & Crematory, (Chesapeake, VA)
Newell-Hoerling’s Mortuary (Weeks Family Funeral Homes, Centralia, WA)
Ascension Funeral Home (Legacy Funeral Services, Gonzales, LA)
Fuqua-Bankston Funeral Home (Legacy Funeral Services, Ozark, AL)
Bliss-Witters & Pike Funeral Home (Cedar Springs, MI)
Edwards Funeral Homes – Eastland (Lucas Funeral Homes, Eastland, TX)
Swem Chapel (Starks Family Funeral Homes & Cremation Services, Buchanan, MI)
Ardoin’s Funeral Home – Eunice (Legacy Funeral Services, Eunice, LA)
Babitt-Busch Funeral and Crematory Services – North Royalton (North Royalton, OH)
Lucas Funeral Home – Grapevine (Lucas Funeral Homes, Grapevine, TX)
Mahaffey Milano Funeral Home (Jersey Memorial Group, Mount Ephraim, NJ)
Ott & Lee Funeral Home – Morton (Park Lawn Corporation, Morton, MS)

Category Two: Surveys from 151 to 300

Lucas Funeral Home and Cremation Services – Keller (Lucas Funeral Homes, Keller, TX)
Wells Funeral Home – Waynesville (Park Lawn Corporation, Waynesville, NC)
Posey Funeral Directors (North Augusta, SC)
J. Verne Wood Funeral Home (Portsmouth, NH)
Emken-Linton Funeral Home (Legacy Funeral Services, Texas City, TX)
Darling-Mouser Funeral Home (Legacy Funeral Services, Brownsville, TX)
Tasker Funeral Home (Atlas Memorial, Inc., Dover, NH)
John L Ziegenhein & Sons – South City Chapel (Park Lawn Corporation, St. Louis, MO)
Mundell Funeral Home (Park Lawn Corporation, Orilla, Ont.)
Sibille Funeral Home (Legacy Funeral Services, Opelousas, LA)
Family Choice Funeral Home and Cremations – Altmeyer Funeral Homes & Crematory (Virginia Beach, VA)
Reardon Simi Valley Funeral Home (Anthem Partners, Simi Valley, CA)
Hart Funeral Home Tahlequah – (Legacy Funeral Services, Tahlequah, OK)
LaFond-Ardoin Funeral Home (Legacy Funeral Services, Opelousas, LA)
Wayne Boze Funeral Home (Park Lawn Corporation, Waxahachie, TX)
Dahl Funeral And Cremation Services (Bozeman, MT)
Beinhauer Family Funeral – McMurray (McMurray, PA)
Minton-Chatwell Funeral Directors (Legacy Funeral Services, Borger, TX)

Category Three: Surveys of 301 and above

Olson Funeral & Cremation Services (Rockford, IL)
Harrell Funeral Home of Austin (Austin, TX)
Biggers Funeral Home & Cremation Services (Ft. Worth, TX)
Hansen Mortuary Chapel (Phoenix, AZ)
Hansen Desert Hills Mortuary (Scottsdale, AZ)
Twiford Funeral Homes (Elizabeth City, NC)
Menke Funeral & Cremation Center (Sun City, AZ)
Ott & Lee Funeral Home – Brandon (Park Lawn Corporation, Brandon, MS)
Starks & Menchinger Family Funeral Home (St. Joseph, MI)
Luyben Dilday Mortuary (Guerra Gutierrez Mortuaries, Long Beach, CA)
Muehlebach Funeral Home (Kansas City, MO)
Andrews Mortuary Market Street Chapel (Wilmington, NC)
Phillips Funeral Home (Ironton, OH)
Bucktrout Funeral Home (Altmeyer Funeral Homes & Crematory, Williamsburg, VA)
Oman Funeral Home & Crematory (Altmeyer Funeral Homes, Chesapeake, VA)
Harrell Funeral Home of Kyle (Kyle, TX)
Lucas Funeral Home and Cremation Services – Hurst (Lucas Funeral Homes, Hurst, TX)
Busch Funeral and Crematory Services – Parma (Parma, OH)
Horan & McConaty – Parker Road (Park Lawn Corporation, Aurora, CO)
Ward Funeral Homes – Weston Chapel (Toronto, Ont.)
Horan & McConaty – County Line (Park Lawn Corporation, Centennial, CO)

Johnson Consulting Group started its customer survey program in 2008 and has experienced rapid growth and innovation. The large amount of survey data has proved invaluable to providing insight into customer needs and satisfaction. Performance Tracker X is the complete customer experience management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. “Now more than ever, measuring and understanding how families feel about their experience with your company is the greatest indicator of performance and growth opportunities. We are proud to represent so many companies who are not only measuring but living and breathing the values we share as a profession. The standard of excellence in serving families continues to be challenged, which drives our team at J3Tech Solutions to keep innovating,” says Lori Salberg, Director of J3Tech Solutions.

“In combination of the J3Tech Solutions team innovating and perfecting Performance Tracker X, and JCG’s Business Consulting team we have the perfect storm for customer service success. Our goal is to not only help our clients remain successful, but for Performance Tracker X to improve the lives of each family the funeral profession serves,” says Jake Johnson, President and CEO of Johnson Consulting Group and J3Tech Solutions.

If you would like to learn more about the Performance Tracker X and how it can help your firm, please call us at 888-250-7747 or email at info@johnsonconsulting.com. You may also visit our website for more information regarding the Performance Tracker X at https://www.johnsonconsulting.com/services/performance-tracker/ .