NorthStar Memorial Group Chooses eBridge As Document Management Solution for 30+ Death Care Providers
Tampa, FL – NorthStar Memorial Group has chosen Tampa-based eBridge to provide hosted document management solutions to its network of 35 funeral homes, cemeteries, and crematories in California, Florida, Illinois, Ohio, Oklahoma, Tennessee, and Washington.
Deb Gilmore, NorthStar’s director of company administration, said the group had been researching document management options when they received a recommendation from a member of the Florida Cemetery, Cremation, and Funeral Association, who was already using the document management services provider.
“Our business is very record-intensive, and we are required to retain many records indefinitely,” Gilmore said. “Paper deteriorates over time, and valuable space in our buildings becomes filled with expensive, fire-proof cabinets. eBridge allows us to safely and permanently store our records, easily access them from any web-enabled device, and utilize the freed-up space in our facilities for improved customer service.”
NorthStar’s chief information officer, Robert Page, said the group and its network of death care providers have found eBridge easy to implement and use.
“Removing files from a physical locale and making them available to authorized users on the web will greatly enhance our ability to provide better customer service and meet regulatory reporting requirements,” Page said. “No longer will we have to wait for a file to be copied, mailed, and delivered before research can be performed.”
eBridge was founded 10 years ago, and has been growing in the death care industry since 2009.
“By talking and meeting with those in the industry, we identified that death care professionals could benefit from eBridge’s centralized, online document management solution,” said eBridge CEO Leslie Haywood. “With many of these businesses required to keep documents for the life of the business – sometimes upwards of 100 years – it’s essential that they keep their documents in good working order. We’re thrilled that NorthStar has found our solution to be a good fit, and look forward to serving their member organizations.”
About eBridge
Headquartered in Tampa, FL, eBridge is a leading web-based document management innovator providing imaging, storage and retrieval services for businesses nationwide. Clients maximize efficiency while ensuring compliance with state and federal records retention mandates, consumer privacy regulations and various corporate disaster recovery and business continuity operational policies. For more about eBridge, visit http://www.eBridge.com.
