Funeral Industry News

ASD’s “Freedom Plus” Offers Unmatched Protection and Convenience for Directors

July 26, 2011

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ASD’s “Freedom Plus” Offers Unmatched Protection and Convenience for Directors

Media, PA–ASD –

Answering Service for Directors, the largest call center in North America

dedicated to the funeral profession, recently offered clients an opportunity to

try ASD’s “Freedom Plus” plan. 

This expansive call plan includes all of the features that encompass

ASD’s pledge to provide clients with the latest cutting-edge technology and

progressive solutions for all their funeral home needs.

ASD long ago recognized the need to provide directors with

alternatives to the traditional methods of other answering services.  They were one of the first funeral home

answering services to use text and email messaging and have since enhanced

these features with the innovative “Freedom Plus” plan.  Nearly half of ASD’s clients (over

2,500 funeral establishments) have signed on to utilize the options available

under this sophisticated plan.

According to Funeral Director Zach Coffin of Chaput-Buoy

Funeral Home, “ASD has been our answering service for almost a decade and the

new features that have been added in the past several years have definitely

made it an even better experience for our funeral home.”

“Freedom Plus” enables directors to receive and respond to

all messages with a text or e-mail, eliminating interruptions and reducing

billable calls.  ASD is also the

first to offer a convenient “Smart Text” alternative that harnesses the power

of Smart Phones by allowing directors to access messages through a hyperlink

sent with the text.

“Freedom Plus” can significantly decrease the possibility of

missing a “First Call” or pricing inquiry.  Directors determine which callers they want directly

transferred and use patent-pending “First Call Connect” to ensure family

members are never placed on hold when calling to report a passing.

Funeral professionals using “Freedom Plus” have the

advantage of a versatile online mailbox that includes a recording of every call

answered by ASD.  Using this online

mailbox, clients may change their on-call status on ASD’s website and enter

obituary information, ensuring accuracy and reducing the funeral home’s call


“Our Freedom Plus Plan

truly frees directors to conduct their business on the go and spend time in

their communities without sacrificing the quality of the service provided to

their families,” says Vice President Kevin Czachor.  Since we have developed our solutions in-house, many of

these features are only available through ASD”

Other “Freedom Plus” benefits include online credit card

payment, fax-messaging and blocking unwanted repeat callers using Solicitor

Shield.  Offering directors

state-of-the-art functionality and protection that is still unrivaled by any

other answering service company, the Freedom Plus Plan provides a dynamic

resolution for funeral professionals who want to maintain control over all

their calls.

“The Freedom Plus Plan is helpful all the time, whether we

are out of the office for the day or just stepping because we always have a

heads up before something happens,” says Funeral Director Mindy Sparks of Berg

Funeral Inc. “The text-message allows me to prepare myself in advance. The

patching feature is great because I can give our callers immediate answers and

it gives them peace of mind to know they will be speaking to someone right

away. The website is a great resource when I am home, I just pull up all of my

messages directly on my iPad. I’m still learning new ways to use the plan


About ASD

ASD is the leading answering service and call support center

for funeral home professionals. As a full service provider, ASD empowers

directors and staff of funeral homes to offer the highest caliber of service,

particularly while away from the office. ASD’s innovative technology and call

support expertise have made it a national leader in the death care space.

Headquartered in Media, Pennsylvania the firm offers comprehensive call support

for funeral homes and related businesses of all sizes. For more information,