Funeral Industry News

ASD Becomes First to offer Patent Pending "First Call" Feature

January 26, 2011

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ASD Becomes First to offer Patent Pending "First Call" Feature

Media, PA (October 28, 2010)

According to Kevin Czachor, family member owner and Vice President, “ASD’s unparalleled combination of funeral exclusive systems and staff gives clients the ability to really customize how their calls are handled. With First Call Connect, we truly become an extension of our clients’ businesses without ever putting their caller on-hold or making them wait for a call back.”

Funeral Director Thomas Gale agrees. “What I like about First Call Connect is that it gives us the flexibility to either enter the call immediately and attend to the situation at hand, or allow ASD to handle it. The call is still recorded. You can listen in on the conversation, and I have the option to immediately take care of the family. If I’m not able to, I’m aware that there is a death call and am prepared in advanced for it.”

First Call Connect benefits families by reducing the time it takes it to speak with someone about final arrangements. And for funeral home directors and managers, this feature significantly decreases the possibility of a lost business opportunity. First Call Connect joins ASD’s other innovative features that allow funeral professionals to stay connected with their customers 24/7.

About ASD

ASD is the leader in answering services and call support for funeral professionals. As a full service provider, ASD give directors and staff of funeral homes the tools they need to offer the highest caliber of service, both at and away from the office. ASD’s innovative technology and call support expertise have made it a national leader in the death care space. Headquartered in Media, Pennsylvania the firm offers comprehensive answering services for funeral homes and funeral related businesses of all sizes. For more information about ASD’s First Call Alert and First Call Connect features, visit www.myasd.com or call the 24-hour customer service hotline at 1-800-868-9950.