The Secret Sauce: How We Might Resurrect DeathCare
Article By: Alan Creedy
Is it possible that in some markets people no longer care?
In this series on Funeral Apologetics I have pointed out that our real problem is cowardice and have endeavored to share some techniques that might help the profession fight for itself. Several very thoughtfulindividuals (whom I also admire) have suggested that, in their market at least, people simply don’t care anymore. In their opinion, the best that can be hoped for is to do more volume on a shrinking sales average. But, I would ask: “Is it that people don’t care? Or, is it that people don’t care the way we think they should care?”
I need to make clear that my optimism on this subject springs not from rose-colored glasses.
- Are we becoming irrelevant? Possibly
- Are our margins shrinking? Yes
- Are we losing ground with every passing day? Yes
- Do we know what we need to do? No
- Is there a single solution? No
- Is there any solution? I believe so, if we fight for it.
But this is not to dismiss the reality that the struggles and challenges faced on a daily basis by our profession, which confronts an increasingly disengaged customer, are both real and acute. I am not suggesting that impacting this trend will be easy or quick. It took us 30 years of neglect to get here. Why should we expect overnight success? That is specifically why I continue to use a “Fight” metaphor. Because being passive is not working! And doing nothing is cowardice.
What we believe and why we believe it is critical to our hope and foundational to our solution. If we believe that people see us as irrelevant without exploring what lies behind that phenomenon then it ultimately becomes reality. If we believe no one cares then…ultimately…no one will care. Not because they aren’t wired to care but because they never knew why they should do some of those irrelevant things that…oddly…happen so spontaneously in tragic public and celebrity deaths.
Click Here to Read Full Article: http://funeralhomeconsulting.org/best-practices/customer-engagement/the-secret-sauce-resurrecting-deathcare/
I believe in giving back and so was recently honored to serve as Chairman of the Funeral Service Foundation.
Latest posts by Alan Creedy (see all)
- Are You Really A Team…Or Just A Workgroup - June 24, 2014
- Pennsylvania Deprives Consumers of 21st Century Services - February 25, 2014
- 10 Barriers To Succession Planning In the Funeral Business — Part 1 of 3 - February 12, 2014
You may be interested
BEAN TOWN BREAK DOWN | FUNERAL hustle 015CDFuneralNews - November 14, 2017
Ryan is exposed EXPOSED as a terrible (.....) in FUNERAL hustle 015! Part 2 of our Boston NFDA recap we…
NFDA Goes Big In BostonCDFuneralNews - November 14, 2017
Brookfield, Wis. – The National Funeral Directors Association (NFDA) 2017 International Convention & Expo, held October 29 through November 1…
2017 REFLECTION OF NFDA BOSTON AND A TRIBUTE TO THE VETERANS | FUNERAL nation 094CDFuneralNews - November 13, 2017
On this episode, we send a big "thank you" to our very own Funeral Commander, Jeff Harbeson in honor of…