The ROI of Experience: How Modernizing Selection Rooms Drives Profit Without Pressure
Jenn Parvin of Batesville and Devin Dardanes of B+N Industries both underscored the same point: when the consumer journey is ...
Tag: B+N Industries
Omnichannel vs. Multichannel in Funeral Service: Why Consistency Across the Family Experience Matters
During the recent Funeral Professional Webinar Series (FPWS) session, “Meeting Modern Expectations: Redefining the Consumer Experience,” one theme surfaced repeatedly: ...
Meeting Modern Expectations: Why the Funeral Consumer Experience Must Change…NOW
Today’s families are not shopping differently for funerals, they’re shopping the same way they shop for everything else.
