Portland, Ore: Precoa has launched Remote Preneed, a comprehensive remote sales process developed to help funeral homes safely connect with families. The process is clearly outlined at Precoa.com/COVID-19, a webpage that also includes free at-need and preneed COVID-19 resources for funeral homes.
“Our first concern at the start of this crisis was for our funeral home partners and the families they serve,” Tyler Anderson, Vice President, Business Development said. “We immediately created teams composed of executives, managers, and experts from across our organization to develop a complete remote solution that would maintain our reputation for quality consumer experiences.”
In keeping with Precoa’s dedication to managing their partners’ entire preneed programs, Remote Preneed features carefully managed marketing and remote appointment setting for Phone Consultation Appointments.
These appointments have been enhanced and improved by additional digital tools, including remote signing processes and Digital Sales Kits personalized with unique service and merchandise options for every funeral home.
Using these tools, advance funeral planners can deliver presentations and fund appointments without families having to use third-party software. Planners also receive one-on-one management and training to help them stay successful in such difficult and trying times.
“We recognize how challenging it is to be a funeral professional right now,” Anderson said. “And we have also seen the continued desire from families who are interested in preplanning. By continuously monitoring the quality of the remote experience, from marketing response rates all the way through prefunded funerals, we can continuously make improvements. It is a solution for today that will carry you through tomorrow.”
The free COVID-19 resources on Precoa’s response page are intended to help funeral homes communicate new at-need guidelines and to connect with families who are interested in preplanning. To receive these resources and to learn more about Remote Preneed, visit Precoa.com/COVID-19.
Born and raised in the funeral profession, Tyler grew up with a personal appreciation for the importance of ceremony and ritual. His grandfather started his first funeral home in 1944 and the Anderson family continues to operate firms in the state of Ohio today. Tyler began his preneed career as an advance planner, then regional sales manager with The Outlook Group, which his father, Charles, founded in 1985. Later, as CEO and President (2010-2016), Tyler helped Outlook Group become one of the nation’s top preneed companies. His unwavering passion to help more families experience a meaningful service fueled his decision to unite with Precoa in 2017. Today, Tyler helps to share our vision nationwide through the connections he builds with funeral homes and professional peers.
