The CX experts at Dead Ringers breathe new life into funeral home communications with AI-driven analytics, significant cost savings, and a platform designed to outlast the 2030 landline phase-out.
The traditional landline is officially on its deathbed, with infrastructure set to phase out by 2030. Today, Dead Ringers, the deathcare profession’s premier Telephone CX Evaluation & Training provider, announces the launch of HelloPhone—a revolutionary VoIP system designed to bring funeral home telephony into the modern era.
For too long, deathcare firms have relied on clunky, expensive hardware that tethers staff to a desk. HelloPhone solves this by offering a cloud-based solution built specifically for the nuances of deathcare. By combining crystal-clear voice services with the deep industry expertise of Dead Ringers, HelloPhone does more than just ring; it provides call recording, AI-driven sentiment analysis, and seamless marketing integration, all while cutting costs by an estimated 20–30% for most firms.
“We’ve spent the last decade listening to thousands of deathcare calls, so we know exactly where the friction points are. We saw amazing professionals struggling with ancient technology that was dropping calls and bleeding budgets,” said Brent Thomas, Head of Business Development at Dead Ringers. “We built HelloPhone to be the solution we wished existed years ago. It’s not just about saving money on the phone bill—though you definitely will—it’s about using modern tools combined with Dead Ringers data to ensure every grieving family gets the compassionate, immediate response they deserve.”
HelloPhone is designed to be the central nervous system of a deathcare firm, offering features that standard phone providers simply cannot match:
- Deathcare-Specific AI Enhancement: Utilizing 10 years of Dead Ringers’ proprietary data, HelloPhone features automated AI CX reviews that know exactly how a death call should be handled and scored.
- Ultimate Flexibility: whether you are in the prep room, the front office, or on a removal, staff can answer calls at their desk OR via computer, cell phone, tablet with complex routing strategies to suit the firm’s workflow.
- Unmatched Reliability: With a reliability score significantly higher than traditional landlines, HelloPhone ensures that critical at-need calls are never dropped.
- Marketing Intelligence: The system integrates directly with marketing platforms, allowing owners to track ROI and ensure that operational performance is maximizing the leads generated by marketing spend.
HelloPhone is available January 1, 2026 for deathcare firms across the United States and Canada. To learn more about switching to a system that actually understands your business, visit hellophonesystem.co.
About Dead Ringers
Dead Ringers was founded in 2015 as the only Mystery Shop Provider for the deathcare profession. Since then, we’ve grown to include Telephone CX Training, Coaching and Consulting for deathcare firms. We’re brutally honest, funny, irreverent, and fun. Our promise to you is that you’re not just another client. We want to partner with you to help you and your team provide the best possible customer experience, which in turn will grow your customer base, your company revenue, and your team culture.
