FrontRunner Professional is proud to welcome and announce Jessica Vanderhelm and Megan Goldsberry as its newest members to the expanding in-house client flower program, Heartfelt Sympathies.
Heartfelt Sympathies, a division of FrontRunner Professional, was created to ensure the quality and timeliness of all FrontRunner client’s online flower orders. It has a dedicated team of customer service representatives that not only help FrontRunner clients optimize their website and flower sales, but ensure a great experience for families who order flowers through the funeral home website or need assistance over the phone.
Ms. Vanderhelm brings with her multiple years of office experience and an elaborate customer service skill set. Ms. Goldsberry also brings years of customer service experience to the Heartfelt Sympathies division. Both additions are already proving to be an asset to the team. With FrontRunner, Jessica and Megan will work alongside the Heartfelt Sympathies team to ensure the FrontRunner standard of online flower delivery and ecommerce is achieved.
“For years, we worked with a 3rd party company to handle our client’s online flower orders and knew that we could achieve even better results for our clients by truly controlling the experience” says Heartfelt Sympathies manager, Josh Shannon. “Handling our clients’ online flower orders in-house has not just helped our customer’s experience and their profitability, but it has also given a personal touch to the experience with families. A FrontRunner team member who knows the industry and their website solution is available in seconds to help – and that’s what makes this program so great for our clients. I know that Jessica and Megan will be the perfect additions to our team” adds Shannon.
FrontRunner Professional is a leading technology provider to funeral professionals across North America with innovative solutions to help them more effectively manage, market, and grow their business. For more information, visit them online at www.FrontRunner360.com or contact Jules Green at 1-866-748-3625 ext. 507 or jgreen@frontrunner360.com.
