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Home Professional Guidance & Resources Customer Service

Discussion – "How Does Your Firm Handle First Responders?"

Ryan Thogmartin by Ryan Thogmartin
October 22, 2025
in Customer Service, Professional Guidance & Resources
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I am currently in Bermuda giving a presentation on Social Media in Funeral Service at the Annual Wilbert Manufacturers Association meeting and the topic of First Responders was brought up. There was a great discussion amongst the 131 licenses represented at the meeting. There was even a police officer from Detroit, Michigan who spoke about how their department handles First Responders and all the training and details that go into making sure the death of an officer killed in the line of duty is handle respectfully and to perfection.

The question was raised by one of the Wilbert licensees about how funeral homes handle the death of First Responders (killed in the line of duty). Do you charge for your services? Are product (casket, vault, urn, urn vault) donated by the supplier and the funeral home?

Please share how your firm handles the death of First Responders.

Ryan Thogmartin
Ryan Thogmartin

Ryan Thogmartin is deathcare’s most disruptive voice. The guy who turned a historically silent profession into a content-driven, culture-shaping, conversation-dominating landscape. As the CEO of DISRUPT Media, the largest and most creative agency in funeral service, Ryan has spent over a decade helping funeral companies win attention, build brand authority, and grow call volume with bold creative that actually converts. He’s also the founder and publisher of ConnectingDirectors.com, the largest and most influential publication in deathcare, reaching more funeral professionals every month than any other platform in the profession’s history.

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