Cincinnati, Ohio – March 10, 2026 – Dead Ringers, a leader in telephone excellence training for the funeral profession, is honored to announce that Kathi Wells, a nationally respected trainer and consultant in the preneed sales and management arena, has joined its Coaching and Training Team.
With more than 30 years of experience developing high‑performing preneed professionals across the country, Wells brings a deep understanding of sales psychology, communication, and performance improvement, expertise that will further strengthen Dead Ringers’ mission of elevating funeral home communication from the very first call.
While her work spans leadership and operational support, Wells’ greatest passion has always been helping preneed professionals find their voice, refine their skills, and reach their highest potential. She is known for her creativity, her ability to make complex concepts simple, and her gift for encouraging people to grow with confidence.
“Kathi has spent decades helping sales counselors discover what they’re truly capable of,” said Mandie Hungerland, COO of Dead Ringers. “Her experience, energy, and commitment to elevating communication make her an incredible asset to our team and to the firms we serve.”
Wells has spoken at national and state funeral service conventions, earning a reputation for blending practical insights with a warm, engaging teaching style. She brings that same approach to Dead Ringers, where she will help funeral professionals refine their communication skills, strengthen family engagement, and create consistently excellent first impressions over the phone. “I love watching that moment when someone realizes they’ve mastered a skill,” Wells said. “Helping people get better at what they do, helping them truly shine, is why I’m excited to join the Dead Ringers team.” Kathi lives in Florida with her husband, David. Together, they enjoy train travel, gardening, Disney adventures, and a little bit of tiki culture.
About Dead Ringers
Dead Ringers is the customer experience expert for the deathcare profession, specializing in providing telephone CX evaluation, training and coaching. Through proprietary data collection, comprehensive training programs, and on-demand learning platform, Dead Ringers empowers deathcare professionals to deliver exceptional customer experiences while achieving measurable business growth. For more information, visit deadringers.co.
