5 Steps for Responding to Negative Reviews
Originally Published on OGR's Blog Before online review sites and the Internet, how did families share what they thought about your funeral home with others? Maybe they chatted...
Customer Service
People Skills that Build Trust with Your Families
Originally Published on OGR Blog Have you ever thought that being in the funeral business would be a lot easier if it weren’t for the people? But, the...
Funeral Industry Seeks Ways to Stay Relevant
Article originally published by: The Wall Street Journal As more Americans opt for cremations, funeral homes branch into ‘multisensory’ rooms, weddings and upscale services. As more Americans choose...
Lessons Every Funeral Home Can Learn From Walt Disney (Part 1)
Guest article provided by: CRäKN CRäKN helps funeral professionals save time, prevent duplicate work & reduce errors. Focus on the family, let us focus on helping you. If The...
Advice for Funeral Directors Working with Donor Families
Guest article provided by: Order of the Golden Rule - OGR Jeni Stepien’s father was murdered ten years ago, but his heart lives on in the body of donor recipient...
Dangers of Avoiding Feedback from Families
Guest article provided by: OGR Receiving criticism from a family after you’ve spent the whole weekend serving them to the best of your ability can be jarring. Maybe...
The 4 Traits of a Customer-Centric Funeral Director
Article provided by: CRäKN CRäKN spoke with Melissa Sullivan, Executive Director of the Ohio Funeral Directors Association (OFDA). During our conversation, we spoke about trends in funeral service, and how...