People Skills that Build Trust with Your Families
Originally Published on OGR Blog Have you ever thought that being in the funeral business would be a lot easier if it weren’t for the people? But, the...
Customer Service
Funeral Industry Seeks Ways to Stay Relevant
Article originally published by: The Wall Street Journal As more Americans opt for cremations, funeral homes branch into ‘multisensory’ rooms, weddings and upscale services. As more Americans choose...
6 Year Old School Shooting Victim Gets Superhero Themed Funeral
Article originally published by: CNN Superheroes of various affiliations filled the pews of Oakdale Baptist Church in Townville, South Carolina, on Tuesday afternoon. Boys and girls dressed as...
Advice for Funeral Directors Working with Donor Families
Guest article provided by: Order of the Golden Rule - OGR Jeni Stepien’s father was murdered ten years ago, but his heart lives on in the body of donor recipient...
Dangers of Avoiding Feedback from Families
Guest article provided by: OGR Receiving criticism from a family after you’ve spent the whole weekend serving them to the best of your ability can be jarring. Maybe...
New Proposal Would Make Funeral Homes List Prices Like Restaurants
Article originally published by Consumer Reports A petition aims to make it easier for consumers to compare costs. When a loved one dies, the last thing you’ll want...
6 Questions to Consider When Choosing an Answering Service
Article By: Jessica Fowler, ASD - Answering Service for Directors This article was written by ASD Staff Writer, Jessica Fowler, and was originally published in the Spring 2016...