Funeral Industry Seeks Ways to Stay Relevant
Article originally published by: The Wall Street Journal As more Americans opt for cremations, funeral homes branch into ‘multisensory’ rooms, weddings and upscale services. As more Americans choose...
Customer Service
6 Year Old School Shooting Victim Gets Superhero Themed Funeral
Article originally published by: CNN Superheroes of various affiliations filled the pews of Oakdale Baptist Church in Townville, South Carolina, on Tuesday afternoon. Boys and girls dressed as...
Lessons Every Funeral Home Can Learn From Walt Disney (Part 1)
Guest article provided by: CRäKN CRäKN helps funeral professionals save time, prevent duplicate work & reduce errors. Focus on the family, let us focus on helping you. If The...
Dangers of Avoiding Feedback from Families
Guest article provided by: OGR Receiving criticism from a family after you’ve spent the whole weekend serving them to the best of your ability can be jarring. Maybe...
New Proposal Would Make Funeral Homes List Prices Like Restaurants
Article originally published by Consumer Reports A petition aims to make it easier for consumers to compare costs. When a loved one dies, the last thing you’ll want...
The 4 Traits of a Customer-Centric Funeral Director
Article provided by: CRäKN CRäKN spoke with Melissa Sullivan, Executive Director of the Ohio Funeral Directors Association (OFDA). During our conversation, we spoke about trends in funeral service, and how...
Innovative CEO Brings the Disney Experience to Funeral Service
Brad Rex, 55, is president and CEO of Foundation Partners Group, a company committed to changing how Americans think of and plan funerals. Rex, who was Vice President...