What’s more important: Products or Service?
Originally Published on The Foresight Foreca$t By: Jeff Harbeson of The Foresight Companies Undoubtedly, caskets and urns are elements of a funeral. But, unless there is some form...
Customer Service
5 Steps for Responding to Negative Reviews
Originally Published on OGR's Blog Before online review sites and the Internet, how did families share what they thought about your funeral home with others? Maybe they chatted...
People Skills that Build Trust with Your Families
Originally Published on OGR Blog Have you ever thought that being in the funeral business would be a lot easier if it weren’t for the people? But, the...
6 Year Old School Shooting Victim Gets Superhero Themed Funeral
Article originally published by: CNN Superheroes of various affiliations filled the pews of Oakdale Baptist Church in Townville, South Carolina, on Tuesday afternoon. Boys and girls dressed as...
Lessons Every Funeral Home Can Learn From Walt Disney (Part 1)
Guest article provided by: CRäKN CRäKN helps funeral professionals save time, prevent duplicate work & reduce errors. Focus on the family, let us focus on helping you. If The...
Advice for Funeral Directors Working with Donor Families
Guest article provided by: Order of the Golden Rule - OGR Jeni Stepien’s father was murdered ten years ago, but his heart lives on in the body of donor recipient...
New Proposal Would Make Funeral Homes List Prices Like Restaurants
Article originally published by Consumer Reports A petition aims to make it easier for consumers to compare costs. When a loved one dies, the last thing you’ll want...