Lessons Every Funeral Home Can Learn From Walt Disney (Part 1)
Guest article provided by: CRäKN CRäKN helps funeral professionals save time, prevent duplicate work & reduce errors. Focus on the family, let us focus on helping you. If The...
Customer Service
Advice for Funeral Directors Working with Donor Families
Guest article provided by: Order of the Golden Rule - OGR Jeni Stepien’s father was murdered ten years ago, but his heart lives on in the body of donor recipient...
Dangers of Avoiding Feedback from Families
Guest article provided by: OGR Receiving criticism from a family after you’ve spent the whole weekend serving them to the best of your ability can be jarring. Maybe...
The 4 Traits of a Customer-Centric Funeral Director
Article provided by: CRäKN CRäKN spoke with Melissa Sullivan, Executive Director of the Ohio Funeral Directors Association (OFDA). During our conversation, we spoke about trends in funeral service, and how...
6 Questions to Consider When Choosing an Answering Service
Article By: Jessica Fowler, ASD - Answering Service for Directors This article was written by ASD Staff Writer, Jessica Fowler, and was originally published in the Spring 2016...
Innovative CEO Brings the Disney Experience to Funeral Service
Brad Rex, 55, is president and CEO of Foundation Partners Group, a company committed to changing how Americans think of and plan funerals. Rex, who was Vice President...
Grim Yelp Reviews of Funerals: ‘Idiot Mortician Forgot the Dentures’
This article originally appeared on Jezebel.com. This article was apart of their 'Grim Yelp Reviews' series, a regular feature where they share people’s worst experiences at the worst places. This...