Provides Families with Private Website to Share Memories, Photos and Prepare for Funeral Arrangements
May 21, 2015 – AURORA, Indiana – Aurora Casket Company, LLC, the largest privately held funeral service supplier, has launched a new technology solution designed to provide funeral service professionals with a new way to help families through one of the most trying times of their life – preparing to arrange funeral services for a loved one.
The new Family Connections Advisor provides families with a private, password-protected website where they can learn about the choices for creating a meaningful and appropriate final goodbye; record favorite memories, pictures, and preferences of their loved one; and connect with other family and friends to inform them of the passing, along with funeral or memorial details.
“For many families, the funeral planning process begins prior to the official arrangement meeting with a funeral professional. Families often spend the hours before arrangements trying to come to agreement on what their loved one may have wanted and how the family wants to say goodbye,” said Bill Hudson, vice president of sales for Aurora. “Family Connections Advisor gives families a roadmap on how to prepare for the arrangement meeting – what to bring, ideas and choices for funeral or memorial services. We have seen that this makes the arrangement meeting with a funeral professional that much easier for the family and the funeral director.”
Family Connections Advisor is part of the Advisor suite of technology solutions that Aurora provides to funeral homes. Merchandise Advisor provides a solution for presenting funeral merchandise from a high-definition monitor, interactive touchscreen or tablet. Business Advisor is the first customer service system created for funeral homes, combining comprehensive case management, interactive arrangement features, as well as forms and report automation.
“Consumers today have certain expectations about the way they purchase goods and services,” Hudson added. “Funeral homes who use Family Connections Advisor will be providing an extra level of service and care to helping families face the loss of a loved one.”
For more information about Family Connections Advisor, funeral professionals can visit www.auroraadvantage.com/familyconnections or contact their Aurora representative.
About Aurora
Aurora Casket is the largest privately-owned funeral service supplier in America. Founded in 1890, the company operates five manufacturing facilities in the U.S. and Canada, and provides a full range of burial, cremation, memorial and technology products to funeral home clients that help to celebrate every life and create healing moments for families. For more information, visit www.auroraadvantage.com.
