Media, PA—ASD – Answering Service for Directors, the leading funeral home answering service, recently achieved an important milestone. The company’s Solicitor Shield™ feature, which received an official patent from the U.S. Patent Office last October, has blocked more than 2.7 million unwanted phone calls. Created by ASD’s technical team in 2010, Solicitor Shield™ is the only answering service tool proven to dynamically shield against unwanted phone solicitations.
Being able to reach a live person at a funeral home is vital to creating a positive first impression and protecting new business. Unfortunately, many funeral homes are inundated with calls from telemarketers and recorded solicitations that tie up phone lines, waste staff time and prevent critical calls from getting through. To ensure this does not affect directors when their phone lines are forwarded, ASD invented Solicitor Shield™, a powerful and one-of-a-kind telephone spam blocker.
Earlier this year, ASD’s Solicitor Shield™ set a new record by blocking more than 1,000 automated solicitations in a single minute. Phone lines throughout the country were flooded with a barrage of incoming calls, all tracing back to three toll-free numbers. These “spam” calls would have been a nightmare for most call centers, but ASD’s operations were unaffected due to the company’s protective Solicitor Shield™ feature.
In addition to blocking dial storms from spam callers, directors can also select specific numbers they would like ASD to block. This empowers funeral directors to prevent annoying telemarketers from tying up the funeral home line.
Currently, ASD answers approximately 13,000 calls per day with 90 percent of all calls answered by the first ring and 98 percent by the fourth ring. Solicitor Shield™ helps ASD to forecast their call volume in advance and schedule accordingly allowing the company to answer calls more promptly than other call centers. Assisting callers without delay protects each funeral home’s reputation for excellence and lets families know they are a high priority every time they call.
“Funeral Directors rely on ASD to promptly and compassionately answer their phones when they cannot. Solicitor Shield™ helps make that possible,” says ASD Vice President Kevin Czachor. “Our clients also save money because they are not charged for those annoying phone calls. This is just one of the many details that sets ASD apart from the thousand other answering services in business today.”
About ASD
Family owned and operated since 1972, ASD blends state-of-the-art technology with an extensive, 6-month training program focusing on compassionate care. The company’s custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral homes. With patented solutions, ASD’s smartphone app, ASD Mobile for iPhone or Android, was recognized as the winner of the 2012 NFDA Innovation Award after revolutionizing communication for thousands of funeral homes nationwide. Discover why more than 45% of independent funeral homes using an answering service have chosen ASD. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes. For more information, visit www.myASD.com or call 1-800-868-9950.
