Media, PA—ASD – Answering Service for Directors, the only funeral home exclusive answering service, is pleased to announce the recent promotion of dedicated employee, Will Chicola, to Technical Support Analyst. Will has been a vital asset to our Operations team since he joined ASD in 2008.
In his new role as Technical Support Analyst, Will’s responsibilities will include providing technology support to ASD clients, assisting other ASD departments in specialized tasks and troubleshooting any specific technical issues to find a quick resolution.
Will brings a wealth of knowledge and customer service skills to our Technology team. While working in ASD’s Operations Department, Will demonstrated sharp communication skills and a strong understanding of ASD’s advanced systems. His seven years working as a Call Specialist, Training Specialist and Supervisor help him to identify with the daily needs of funeral directors.
Will’s vast experience providing support and technical assistance to ASD’s clients have prepared him for this new role within the company. When the ASD Mobile app was first introduced, he was instrumental in beta testing the app and helping ASD clients become familiarized with all of the new features and options available within the app.
“I enjoy being able to help our clients and their families. Whether that is through account optimization, developing new technologies, or improving upon our current capabilities,” Will says. “Every funeral home is unique, so it is critical that our technology covers a wide array of needs so that our clients can customize our technology to fit their individual requirements. ASD’s technology is designed for the funeral industry so our clients can perform their role with a higher degree of efficiency both in the office and out in the field.”
About ASD
ASD – Answering Service for Directors has created a new class of answering service for the funeral profession. Family owned and operated since 1972, ASD blends state-of-the-art technology with an extensive, 6-month training program focusing on compassionate care. The company’s custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral homes. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes. For more information, visit www.myASD.com or call 1-800-868-9950.
