Media, PA— ASD – Answering Service for Directors, the leading provider of compassionate and reliable answering solutions to funeral homes across the nation, is proud to announce the introduction of a groundbreaking feature to enhance client communication. Effective immediately, ASD’s state-of-the-art answering service will include automatic message transcriptions, offering funeral home clients a seamless and efficient way to access and review their messages.
ASD’s new automatic message transcriptions provide a significant advantage to funeral directors by enabling them to search through messages via keywords. Transcriptions will empower funeral directors to swiftly locate specific information related to a particular case by scanning the entire conversation text during the search process. This enhanced searching capability ensures that funeral directors can efficiently access and retrieve relevant details from conversations with ease.
This innovative addition to ASD’s suite of services reaffirms the company’s commitment to delivering exceptional support to funeral professionals, enabling them to focus on providing comfort to grieving families without the burden of managing and deciphering voicemail messages. While call recordings remain a vital tool for funeral directors to determine the emotional state of bereaved callers prior to returning their call, message transcriptions will streamline the process of reviewing messages while providing added clarity and searching abilities.
“ASD is proud to be the first answering service that allowed clients to listen to recordings of their calls. Our new automatic transcriptions will provide funeral homes even more oversight by giving them a complete log of every conversation ASD handles on their behalf,” said ASD Family-Member Owner, Kevin Czachor. “In addition to helping funeral homes monitor their communication, this solution can also save funeral home teams a great deal of time by offering effortless message retrieval.”
In addition to transcribing every incoming call, ASD will also now be transcribing calls after they are patched to the on-call director, giving the on-call director a full record of their conversations. This will also apply to any calls that are placed using the company’s mobile app. ASD is also currently back processing all previously recorded messages. Before the year’s end, the company expects to have finished processing all recorded messages from the past 10 years.
ASD clients can access their call transcriptions by logging into ASD’s secure website and selecting any message. In the coming months, the company plans to update ASD Mobile for iPhone and Android to make message transcriptions accessible via the app as well.
About ASD
ASD – Answering Service for Directors has created a new class of answering service for the funeral profession. Family owned and operated since 1972, ASD blends state-of-the-art technology with an extensive, 6-month training program focusing on compassionate care. The company’s custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral professionals. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes. For more information, visit www.myASD.com or call 1-800-868-9950.
