Media, PA—Funeral directors need support and assistance from their vendors as they are often juggling multiple tasks at once. Recognizing the importance of responsive and proactive customer service, ASD – Answering Service for Directors, the only funeral home exclusive answering service, recently established a dedicated Customer Solutions department.
While Supervisors are available to help directors 24/7, ASD’s new Proactive Customer Service (PCS) team was created to provide funeral directors with a dedicated Account Specialist. Expanded customer service capabilities allow ASD to offer more guidance and assistance to clients. With more than one quarter of all funeral homes in the nation trusting ASD with their sensitive calls, the Customer Solutions department ensures every client receives the individual attention they need.
The PCS team in ASD’s Customer Solutions department consists of experienced employees who have worked at ASD for four years or longer. When a funeral home signs on to take advantage of ASD’s free trial offer, they are immediately assigned a dedicated PCS rep. The Customer Solutions department will follow up regularly to ensure clients understand the different features and tools ASD offers.
“Proactive Customer Service provides our clients with peace of mind knowing that someone is monitoring their account activity on a continual basis. This also ensures the funeral home is using ASD as efficiently as possible,” says Susan Daleandro, who heads up ASD’s Customer Solutions Department. “As we learn more about the funeral home’s needs, we can recommend specific ASD features and provide tutorials to help our clients explore everything available to them.”
Understanding that every funeral home is different, ASD’s PCS reps will work around the funeral home’s schedule by tracking how and when the staff prefers to communicate. From scheduling a conference call with all of the funeral home employees to sending detailed instructions via email, ASD’s Customer Solutions department can accommodate the specific requests of all clients.
“Since we are only working with the funeral profession, we’ve been able to build out custom communication solutions for all of our clients. This is very different than what you would find at any other answering service,” says ASD Vice President, Kevin Czachor.
About ASD
ASD – Answering Service for Directors has created a new class of answering service for the funeral profession. Family owned and operated since 1972, ASD blends state-of-the-art technology with an extensive, 6-month training program focusing on compassionate care. The company’s custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral homes. With patented solutions, ASD’s smartphone app, ASD Mobile for iPhone or Android, was recognized as the winner of the 2012 NFDA Innovation Award after revolutionizing communications for thousands of funeral homes nationwide. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes. For more information, visit www.myASD.com or call 1-800-868-9950.
