Plummer Funeral Services wins OGR Exemplary Service Award
INDIANAPOLIS – The Order of the Golden Rule (OGR) awarded Plummer Funeral Services of Litchfield, Illinois, with the Exemplary Service Award at its inaugural Golden Circle Celebration virtual awards ceremony April 29.
The Exemplary Service Award recognizes member firms for the outstanding customer service they provided to families during their time of loss. Winners are selected based on professional excellence as evidenced by feedback from client families who respond to OGR’s proprietary Family Contact Program surveys. The comment that led to Plummer’s selection was:
“The staff at Plummer Funeral Services are very compassionate and caring.They ensured that our family was treated with respect and that every detail of the funeral was accomplished to perfection.
“I met Terry Plummer (funeral director) when he came to pick up my mom (deceased). He was so helpful and personally took one of my family members to the funeral home for the service. This meant a lot to me to see he cared and showed such compassion. I knew my mom was in the best hands!
“Terry Plummer communicated with me many times before and since the funeral to ensure that I am personally doing ok.The funeral home presented my mom beautifully. I was very pleased and proud of the funeral arrangements and I know my mom was “happy” on her “final day.” Nothing else could have been done differently. The staff made sure every detail was carried through excellently. Plummer Funeral Services is the best!”
“The service that Plummer Funeral Services provided is just one example of why they received an Exemplary Service Award,” said OGR Executive Director Wendy King. “We are proud that our member firms practice the basis on which we were founded, the Golden Rule.”
Three Exemplary Service Awards are given out each year. Joining Plummer in 2021 were Freitag Funeral Home in Bridgeton, New Jersey, and Montgomery & Steward Funeral Directors, Inc., in Pueblo, Colorado.
About the Order of the Golden Rule
Founded in 1928, OGR is an association of independently owned and operated funeral homes throughout North America and overseas that share common goals of exemplary service, uncompromising care and compassion to families in their time of need. For more information, visit OGR.org.