How You’re Losing Over 90% of Your Potential Customers

Cremation Funeral Home Marketing Funeral Industry News September 19, 2017
Modern Funeral Home
Will Chang

Will Chang is Co-Founder of Parting Pro, the #1 software to grow your cremation business.

How You’re Losing Over 90% of Your Potential Customers

This is the first part of an ongoing instructional series to help your funeral home thrive online. Tyler Yamasaki of Parting Pro will teach you step-by-step how to make your funeral home stand out online.

Yesterday, as I was driving down the highway, I saw a funeral home billboard and thought to myself, “Not now, but eventually.” Morbid? Yes. Funny? Debatable.

It got me thinking that if I were to die right there on the 405 Freeway in Los Angeles (Yes, I know, we have a lot of traffic), chances are high that my wife would call that billboard phone number. Right place, right time – maybe not for me, but definitely for the billboard.

Now the odds of that billboard always being at the right place at the right time are very low. However, let’s imagine for a second that every person driving on the busy highway was looking for a funeral home. If that were the case, you would definitely spend the time and effort to put up a billboard along that highway, right?

This is what is happening on the Internet interstate. 92.6% of all Internet searches start on Google, Bing, or Yahoo. Think about that for a second. Let’s look at a real-world example: If you asked ten of your friends to name Taylor Swift’s new single, no one will know. Eight of them would “Google it” and one “cool” friend would use Bing or Yahoo to learn that it’s titled “Look What You Made Me Do”. This is how we start our search of the unknown now. We “Google” it.

I Will Teach You How To Find Customers Online

I know you want to believe your customers are different – they aren’t. I often see resistance from funeral home owners who still don’t understand the power of this “Internet thing.” Look, I get it. The old ways still sort of work. However, pushing back against the inevitable will only leave you “burned” like that whole cremation fad that never passed.

This is part one of an ongoing informational series. I will teach you free and simple things your funeral home must do to get that prime real estate on the virtual Internet landscape. These are not optional suggestions. Do them. At the very least have your ungrateful kids who didn’t want to continue the family business help you. Either way, let’s get it done.

Case Study: Google Can Give You 15,000+ Free Monthly Views

Add Your Funeral Home to Google

I want to show you how powerful it is to set up your funeral home on Google. We helped a funeral home in California set up their Google Business listing and the results are amazing. Get Business Views

In the last month alone, 15,400 people saw this funeral home on Google. In our highway analogy, there were 15,400 drivers on the highway looking for funeral services and they all saw this funeral home’s billboard.

Let’s go one step deeper and see what these 15,400 potential customers did: User Actions

  • 79 potential customers learned more from the website
  • 666 visitors found directions
  • 45 callers talked to the funeral home

Total time spent: 20 minutes. Cost: $0.

It was FREE. If you were to try to buy this advertising on Google, you could spend more than $500/month. Google cares about providing accurate and detailed information. So you should take advantage of this FREE advertising.

Here is a step-by-step guide to get your accurate business information on Google. If you run into any issues, please email me at I will happily walk you through the process.

Get on Google: A Step-by-Step Guide

Create a Google Account

If you don’t already have a Google account, you should definitely create one. It’s free and it gives you access to a lot of free tools such as Google Photos, Calendar, and Google Drive. Even if you have another primary email address (e.g. or you can still create a Google account.

Step 1: Click on the link to go the account creation page:

If you would like to create a new email account, please fill out the information on the page. If you would like to create your account with a different email address, click “I prefer to use my current email address” link below the “Choose your username” field. Create Your Google Account

Step 2: Enter your non-Gmail email address you would like to register with Google

Once you’ve clicked this link, you’ll be able to enter a non-Gmail email address for this setup process (e.g. or I would highly recommend using an already existing email address that you check regularly. Add Email Address

Step 3: Finish filling out the new account form and accept Google’s “Privacy and Terms.” This includes:

  • Name
  • Password
  • Birthday
  • Gender
  • Mobile phone (can accept texts)
  • Default homepage
  • Location
Google Privacy and Terms

Step 4: Confirm your new account by following the instructions in the email sent to your email address.

Now that you’ve registered your email address with Google, you have access to all the tools and apps that come with owning a Google account.

Adding Your Funeral Home to Google Maps

So now that we have a Google account and we’re logged in, we’re going to add our funeral home. We want to make sure our information is correct and that we’re making it easy for anyone searching to find us.

Step 1:  Visit the Google My Business page and click on “Add a single location”

This page is where you can add your funeral home to your account, essentially letting Google know that you are the one that should be authorized to manage the information of this page.
Add Location

Step 2: Look for your funeral home on the map page.

Start by trying to locate your funeral home by Business name first. Start Here

If you locate it, click on the listing and all your information should show automatically be filled out. Found It

Click on the “Continue” button below once you’ve verified all the information. Google My Business

Keep filling out all the necessary information until you reach the verification screen.

Verifying Your Funeral Home

Once you’ve added your funeral home, you must now verify that you are authorized to add or change the information you’ve written.

Depending on what Google deems necessary, they will give you many options to verify your information. I would suggest choosing the quickest option (usually phone call). Verify Your Business

If phone is not available, you will most likely be given the option to verify by mail. You can request your postcard on the screen above by click on the “Mail” button.

Managing Your Funeral Home

Now that you’ve verified your funeral home, you can begin to start making your business look great to your potential customers.

Step 1: Log in to your Google My Business dashboard

You should now see at least 1 “Published locations” on your Account summary. Click the link. Published Locations

Step 2: Click on the little storefront icon on the Locations page to take you to the business management page. Manage Your Business Information

Step 3: Make your page beautiful

This is your opportunity to make sure that if there are any changes, you can change them quickly. Also, this is a great opportunity to show potential customers your beautiful facility or add images of your wonderful staff. Add Business Photos

Help! I’m stuck!

If you are running into problems please feel free to email me at and I can walk you through it.

What’s Next?

I’d love to know if you thought this was helpful. This week, I focused on getting potential customer’s attention. Next week, we’ll work on actually turning them into customers (otherwise known as always be closing). If you are curious about other topics, please email me and I can either help you personally or answer it as a new post.

Some topic ideas: What millennials look for in a website, ways to respond to negative online reviews, or how you can make it easier for your customers to purchase from you. See you next week!