CEUs Offered: Todd Van Beck Presenting Telephone Etiquette & Best Practices, Your Invited

December 7, 2010
Advertisement

imageI just received an email from Robin Heppell and he wanted me to let

you know that on Wednesday, December, 8th he is hosting a 3 hour program

via live webinar present by Todd Van Beck called:

Telephone Etiquette & Best Practices For the Funeral Home.

Advertisement

The Telephone is the lifeline of the funeral home and cemetery. Most all

first calls, price shopper inquiries and general business is conducted over

the phone.

The goal of this seminar is to heighten the sensitivities and improve the

abilities of individuals in our profession concerning basic telephone skills

and etiquette. More business opportunities are lost due to poor phone service

and poor telephone treatment than poor products. Meeting our clientele by

phone can be very successful or just the opposite.

After attending this seminar, attendees will be better equipped to professionally

interact with the public, create additional credibility for the firm and smooth

crisis call situations.

This program is presented on Wednesday, December, 8 so if you are interested,

register here:

http://heppell.infusionsoft.com/go/ceu-toddvanbeck/cd

The program is Approved by the Academy of Professional Funeral Service

Practice for 3 CEUs. For more program details and a listing of all jurisdictions

that have approved the program, visit the website:

http://heppell.infusionsoft.com/go/ceu-toddvanbeck/cd

PS: Robin told me that he has an orientation video for taking your CEUs

online via Webinar.

Click on the link to view the video: >>>Video Demonstration<<<

CDFuneralNews

ConnectingDirectors.com is the leading online daily publication for funeral professionals with a reader base of over 45,000 of the most elite and forward-thinking professionals in the profession. With ConnectingDirectors.com we have created a global community through an online platform allowing funeral professionals to Stay Current. Stay Informed and Stay Elite.
Advertisement

You may be interested

4 Social Media Mistakes Death Care Companies Are Making (and How to Fix Them)
Marketing
2 views
Marketing
2 views

4 Social Media Mistakes Death Care Companies Are Making (and How to Fix Them)

Ryan Thogmartin - August 22, 2017

On one hand, there's always something new to learn and try. However, not everything makes sense when it comes to marketing death care companies. We've watched many funeral organizations lose focus on strategy due to the bright and shiny nature of the new tactics that pop up. Tactics come in all shapes, sizes and value levels. Some are new features that are useful and others can be 'shortcuts' that ultimately lead us in the wrong direction. Recent conversations got us thinking, so we wanted to talk about some social media marketing mistakes we see death care companies make, and how they can fix them.

August 31 is International  Overdose Awareness Day (IOAD)
Death Discussions
3 views
Death Discussions
3 views

August 31 is International Overdose Awareness Day (IOAD)

Ryan Thogmartin - August 21, 2017

Unfortunately, the opioid epidemic isn’t much of a headline anymore. With over 100 overdose-related deaths everyday, we, as a country, have become desensitized to death and drugs. Funeral homes are charged with taking care of the final arrangements for those who have been taken from this earth too soon.

Jobs
5 views

Director of Support – Western US

CDFuneralNews - August 21, 2017

At Carriage Services, we believe in the concept of “First Who, Then What.” We have learned that leaders, who attract and surround…

Comments