Professional Guidance & Resources

The International Cemetery, Cremation and Funeral Association’s Educational Foundation has awarded a record-breaking nine scholarships for funeral professionals to attend...

MKJ Marketing, the death care industry leader in advertising and marketing services, announces a new television DVD. The DVD presents...

You may believe that no one at your funeral home has created a Facebook page for your business. Would you...

Funeral directors often tell me they don’t need to change because their customers don’t want change. The same people used...

The International Order of the Golden Rule (OGR), the world’s leading professional association dedicated to serving the professional needs of...

If you engage with consumers on a regular basis you will encounter unhappy customers. It’s one of the realities of...

The single largest cost of operating a funeral home is almost always how you manage your work force. But many...

A client and friend of mine recently spent days revising the staff schedule to be more efficient and effective. He...

A few weeks ago, I received a heartbreaking call that no person ever wants to take… My younger cousin, at...

Going off to some facility, they tell her. Losing control of care. Being knocked out by morphine. Or — the...