Madison, Wis. (December 5, 2024) – Committed to providing the best experience for our partners and customers, National Guardian Life Insurance Company (NGL) has announced the implementation of its Funeral Home Support phone line, a dedicated resource to help funeral home directors and employees.
“Our dedicated Funeral Home Support team is here to assist funeral homes with filing claims, reporting, and answering general questions about in force policies,” says Drew Prenli, Assistant Vice President, Customer & Distribution Solutions at NGL. “Since launching this dedicated phone line in September, our knowledgeable team has handled thousands of calls, resolved a wide variety of issues, and received overwhelmingly positive feedback from funeral homes who have utilized this service.”
NGL believes in actively listening to its partners to gain a better understanding of how they wish to optimize their operations and growth potential. With the goal of providing innovative solutions that offer operational excellence and beneficial for everyone involved, NGL is a reliable, trusted Preneed partner.
“Our funeral home partners are always a priority. We continue to look for opportunities that enhance services, strengthen relationships, and elevate the overall customer experience,” said Jerie Olson, Vice President, Operations at NGL. “We understand the unique needs of our funeral home customers, and this allows us to meet those needs more effectively. Our mission is to empower them in a way that offers growth, as well as provide excellent services to the families they serve.”
About NGL
Established in 1909 National Guardian Life Insurance Company (NGL) is an insurance company headquartered in Madison, Wis. Licensed to do business in 49 states and the District of Columbia, NGL markets preneed and individual life and annuities, as well as group markets products. Information about NGL can be found at www.nglic.com; Facebook: Facebook.com/NGLIC and LinkedIn: https://www.linkedin.com/company/national-guardian-life-insurance-company.
National Guardian Life Insurance Company is not affiliated with The Guardian Life Insurance Company of America a/k/a The Guardian or Guardian Life.
