Johnson Consulting Group Announces Winners of the 2022 Excellence in Customer Service Awards

Scottsdale, AZ – Johnson Consulting Group (JCG) announced the recipients of the JCG 2022 Excellence in Customer Service Awards, powered by J3Tech Solutions (J3Tech).

The Awards were presented to funeral businesses who achieved the highest total value index score from JCG’s Performance Tracker X satisfaction surveys mailed to each at-need family they served during 2022.

The total value index is a calculation of the sum of: the overall performance score, the net promoter score and the price paid for goods and service questions. The overall performance score is a calculation of nineteen independent questions that measure results in four areas:

1) Initial Contact with the Funeral Home

2) The Arranging Director

3) Facilities and Vehicles

4) Staff and Services Provided

The JCG and J3Tech client funeral homes are divided into three categories based on call volume. The categories are 150 surveys sent (Category 1), 151-300 surveys sent (Category 2), 300 or more surveys sent (Category 3).

On behalf of Johnson Consulting Group, we want to congratulate the following winners:

“We have so much pride in how we prioritize the customer experience in our profession here at Johnson Consulting Group,” says Jake Johnson, President and CEO of Johnson Consulting Group. “In a time where the customer experience has never been more important, we are so proud to partner with these firms who deliver top-notice service to their communities.”

To learn more about Performance Tracker X, visit johnsonconsulting.com.

About Johnson Consulting Group and Performance Tracker X

The JCG Performance Tracker X provides funeral homes, cemeteries and cremation operations timely, accurate measurements of customer service and sales performance. Through sending out surveys that allow for direct family feedback, the software offers comprehensive reporting that shows business owners what they are doing well and identifying the areas that need fine-tuning and improvements to increase enterprise value and profitability.

Johnson Consulting Group started its customer survey program in 2008 and has experienced rapid growth. This large amount of survey data has proven invaluable to providing insight into customer needs and satisfaction. The company attributes its rapid growth based on its ability to offer the program with no contract to sign, a low monthly cost and accessibility to its management professionals for interpretation and usefulness of the reports.