Funeral Industry News

SCI Selects Guidant Group to Manage North American Contingent Labor Program

October 12, 2010

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SCI Selects Guidant Group to Manage North American Contingent Labor Program

imageService Corporation International (SCI), North America’s largest single provider of funeral, cremation and cemetery services, recently hired Guidant Group, a managed services and talent acquisition company, to manage its North American contingent labor program.

With more than 22,000 employees, 2,000 locations and 400 cemeteries throughout the United States and Canada, SCI employs thousands of contingent workers each year. With such a large temporary workforce, SCI recognized that creating an enterprise contingent labor management plan would help the company increase productivity and efficiency.

“The contingent labor program we were looking to create wasn’t yet on anyone’s radar at SCI,” said Mendy Hovan, talent acquisition specialist at SCI. “Our team knew the solution involved selecting a top-notch Managed Service Provider (MSP) and Vendor Management System (VMS).”

The SCI contingent management program included managing 1099s, temporaries and independent contractors, and larger statement-of-work contracts (SOWs). To capture everything, SCI developed a robust request for proposal (RFP) that included the following steps:

Sending RFPs to several MSPs and tier one suppliers Choosing the MSP then selecting the VMS tool Selecting staffing partners Conducting site visits to corporate headquarters

“SCI grouped the RFP responses to create focus areas we scored, such as, pricing, account management, customer service and the footprint of the provider based on the needs of SCI,” Hovan said. “The site visits were extremely insightful: we got to see ‘behind the curtain’ and this allowed us to evaluate information received from the RFP and see how in tune the various companies were to our unique program and goals.”

“The human resource challenges SCI faces are extremely complex and are ideal for Guidant Group,” said Jennifer Beck, SVP and Managing Director of Guidant Group. “Guidant Group’s comprehensive solutions will help provide the best Return on Talent Investment for SCI, which translates directly into savings.”

About Guidant Group: Guidant Group is a managed services and consulting company dedicated to developing comprehensive and integrated talent acquisition programs for its clients. Please visit for more information.

SOURCE: Guidant Group