Glenn Funeral Home Selects Passare to Adapt to Change, Take Family Service Experience to Next Level
Passare’s End of Life Management Platform Helps Kentucky-Based Independent Funeral Home Drive Greater Convenience for Families, Simplicity, and Revenue
SAN FRANCISCO, CA – January 21, 2015 – Passare, Inc., a trusted and relevant source for End of Life planning and management, today announced that Glenn Funeral Home and Crematory has selected the company’s End of Life Management Platform. With Passare, the Owensboro, Kentucky-based funeral home has been able to intelligently adapt to changes in the communities that they serve, as well as take their long tradition of service excellence to the next level.
Among the largest independent funeral homes in Kentucky, Glenn Funeral Home represents more than a century of family service in the profession that spans across five generations. Like many communities across the country, Owensboro has changed considerably as the families they serve have become more mobile and geographically dispersed. This has resulted in greater challenges for families to work together as they plan end of life celebrations.
“Many of the families we serve are quite large and they often wish to wait until all family members are present before making any decisions,” explained Glenn Taylor, funeral director and president of Glenn Funeral Home. “With Passare, we can start the process much earlier using its online collaboration tools. That’s one big benefit—the ability to streamline the process by helping facilitate consensus on everything from the specifics of their service to the exact wording of the obituary.”
According to Glenn Funeral Home, Passare’s online Collaboration Center—which enables families and funeral directors to work together more efficiently and effectively—is a key component of their strategy to differentiate themselves from other firms. With Passare, the funeral home is embracing technology to improve the family service experience with greater transparency, simplicity, and convenience, while at the same time preserving their heritage of “old fashioned hospitality.”
“Like any other business, we need to constantly adapt to the evolving needs and expectations of our client families,” said Glenn Taylor Jr., funeral director at Glenn Funeral Home. “In addition to helping us transition into a more responsive service organization, Passare is also driving a number of other tangible benefits, ranging from improved operating efficiency to increased revenues.”
In addition to at-need cases, Glenn Funeral also reported that Passare is helping drive new pre-need contracts since families can now easily work together online from any location. Previously, families would typically wait until occasions such as holidays when out of town members were all together to have important end of life discussions.
“Across the country, many independent funeral homes are facing challenges similar to those faced by Glenn Funeral Home,” said Mark Culpepper, chief technology officer and interim CEO of Passare. “We’re proud to play a leading role in helping them change to become more successful. Passare’s clients continue to report that our End of Life Management Platform is helping impact their businesses in key areas, such as stronger family relationships and improved sales and marketing effectiveness.”
Passare, Inc. is the industry’s first and most comprehensive End of Life management platform. Headquartered in San Francisco, CA, the privately held company leverages technology to transform both the way funeral homes will operate in the 21st century and the service experience for families. Passare eases the emotional, financial, and logistical burden by guiding families through one of life’s most important passages with greater simplicity and peace of mind. For more information, please visit www.passare.com.
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