Cincinnati, Ohio – March 10, 2026 – Dead Ringers, a leading provider of telephone training and coaching for funeral professionals, is proud to announce that Jay Jacobson, LUTCF, CPC, CFSP, has joined its team as a coach. A seasoned funeral director, leadership consultant, business owner, and author, Jacobson brings decades of experience that will further elevate Dead Ringers’ mission of strengthening communication in funeral service.
Jay Jacobson’s career spans funeral homes, hospital environments, disaster‑response settings, and national leadership roles, giving him a rare depth of understanding of the pressures, emotions, and expectations families bring to their first point of contact. As Jacobson often notes, “When the phone rings, it is not merely a call. It is the beginning of trust.”
In his new role with Dead Ringers, Jacobson will help funeral home teams enhance that vital first interaction. His coaching focuses on clarity, composure, tone discipline, and active listening, skills that equip staff to meet families with both professionalism and compassion, even in high‑pressure moments. As Dead Ringers works to expand its horizons and take advantage of the new tools that exist in technology, Jay’s extensive AI knowledge will enable the company to turn emerging capabilities into meaningful results, driving better products, smoother operations, and a stronger competitive edge.
“Jay’s ability to blend operational insight with human connection aligns perfectly with the heart of Dead Ringers,” said Mandie Hungerland, COO of Dead Ringers. “He understands that excellence on the phone is not just about technique. It’s about empathy, presence, and honoring the responsibility of taking that first call.”
Jacobson is also the author of Lead by Legendary Example, a leadership book centered on integrity, stewardship, and service when outcomes truly matter. His philosophy carries directly into his telephone training approach: culture is built through small, consistent moments of excellence. “Telephone excellence is not just a skill, it is a commitment,” Jacobson said. “Together with Dead Ringers, I’m honored to help funeral homes elevate the way they serve families at the very first moment they are needed.
About Dead Ringers
Dead Ringers is the customer experience expert for the deathcare profession, specializing in providing telephone CX evaluation, training and coaching. Through proprietary data collection, comprehensive training programs, and on-demand learning platform, Dead Ringers empowers deathcare professionals to deliver exceptional customer experiences while achieving measurable business growth. For more information, visit deadringers.co.
