INDIANAPOLIS – The Order of the Golden Rule (OGR) awarded Freitag Funeral Home of Bridgeton, New Jersey, with the Exemplary Service Award at its inaugural Golden Circle Celebration virtual awards ceremony April 29.
The Exemplary Service Award recognizes member firms for the customer service they provided to families during their time of loss. Winners are selected based on professional excellence as evidenced by feedback from client families who respond to OGR’s proprietary Family Contact Program surveys. The comment that led to Freitag’s selection was:
“I was so overwhelmed with everything I had to do during such a difficult time in my life. That was, until I walked into Freitag Funeral Home. The staff was supportive, compassionate, and really eased all the overwhelming feelings I had. They instantly made me feel calm and put my mind at ease.
“Mr. Freitag and staff went over everything in detail with me. I felt comforted and was treated with such respect. They went above and beyond for me and I appreciated their time and effort.
“The service was absolutely perfect.The advice I received helped so much and I am so glad I chose the service I did. Every aspect of the service was done in a respectful matter and the attention to detail was impeccable. I truly would not do anything differently. I felt completely at peace with what I chose. It was the best way to have the final goodbye. I could not have gone through it without the help and support of the staff.”
“The service that Freitag Funeral Home provided is just one example of why they received an Exemplary Service Award,” said OGR Executive Director Wendy King. “We are proud that our member firms practice the basis on which we were founded, the Golden Rule.”
Three Exemplary Service Awards are given out each year. Joining Freitag in 2021 were Montgomery & Steward Funeral Directors, Inc., in Pueblo, Colorado, and Plummer Funeral Services in Litchfield, Illinois.
About the Order of the Golden Rule
Founded in 1928, OGR is an association of independently owned and operated funeral homes throughout North America and overseas that share common goals of exemplary service, uncompromising care and compassion to families in their time of need. For more information, visit OGR.org.
