Media, PA–ASD –
Answering Service for Directors, the largest call center in North America
dedicated to the funeral profession, recently offered clients an opportunity to
try ASD’s “Freedom Plus” plan.
This expansive call plan includes all of the features that encompass
ASD’s pledge to provide clients with the latest cutting-edge technology and
progressive solutions for all their funeral home needs.
ASD long ago recognized the need to provide directors with
alternatives to the traditional methods of other answering services. They were one of the first funeral home
answering services to use text and email messaging and have since enhanced
these features with the innovative “Freedom Plus” plan. Nearly half of ASD’s clients (over
2,500 funeral establishments) have signed on to utilize the options available
under this sophisticated plan.
According to Funeral Director Zach Coffin of Chaput-Buoy
Funeral Home, “ASD has been our answering service for almost a decade and the
new features that have been added in the past several years have definitely
made it an even better experience for our funeral home.”
“Freedom Plus” enables directors to receive and respond to
all messages with a text or e-mail, eliminating interruptions and reducing
billable calls. ASD is also the
first to offer a convenient “Smart Text” alternative that harnesses the power
of Smart Phones by allowing directors to access messages through a hyperlink
sent with the text.
“Freedom Plus” can significantly decrease the possibility of
missing a “First Call” or pricing inquiry. Directors determine which callers they want directly
transferred and use patent-pending “First Call Connect” to ensure family
members are never placed on hold when calling to report a passing.
Funeral professionals using “Freedom Plus” have the
advantage of a versatile online mailbox that includes a recording of every call
answered by ASD. Using this online
mailbox, clients may change their on-call status on ASD’s website and enter
obituary information, ensuring accuracy and reducing the funeral home’s call
volume.
“Our Freedom Plus Plan
truly frees directors to conduct their business on the go and spend time in
their communities without sacrificing the quality of the service provided to
their families,” says Vice President Kevin Czachor. “Since we have developed our solutions in-house, many of
these features are only available through ASD”
Other “Freedom Plus” benefits include online credit card
payment, fax-messaging and blocking unwanted repeat callers using Solicitor
Shield. Offering directors
state-of-the-art functionality and protection that is still unrivaled by any
other answering service company, the Freedom Plus Plan provides a dynamic
resolution for funeral professionals who want to maintain control over all
their calls.
“The Freedom Plus Plan is helpful all the time, whether we
are out of the office for the day or just stepping because we always have a
heads up before something happens,” says Funeral Director Mindy Sparks of Berg
Funeral Inc. “The text-message allows me to prepare myself in advance. The
patching feature is great because I can give our callers immediate answers and
it gives them peace of mind to know they will be speaking to someone right
away. The website is a great resource when I am home, I just pull up all of my
messages directly on my iPad. I’m still learning new ways to use the plan
everyday.”
About ASD
ASD is the leading answering service and call support center
for funeral home professionals. As a full service provider, ASD empowers
directors and staff of funeral homes to offer the highest caliber of service,
particularly while away from the office. ASD’s innovative technology and call
support expertise have made it a national leader in the death care space.
Headquartered in Media, Pennsylvania the firm offers comprehensive call support
for funeral homes and related businesses of all sizes. For more information,
visit www.myasd.com.
