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Home Professional Guidance & Resources Customer Service

A PSA for Funeral Directors

Ryan Thogmartin by Ryan Thogmartin
October 14, 2026
in Customer Service, Professional Guidance & Resources
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A PSA for Funeral Directors
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Here is the short version.

Some funeral directors are showing their work. How they care for families. How they prep the casket. How they embalm the body. All tasteful.

And other funeral directors are calling it undignified.

Let’s be honest about what’s really going on. This isn’t about dignity. It’s about insecurity. Insecure about being on video. Uncomfortable talking about pricing. Unwilling to explain how things are done.

Hiding all of that doesn’t make you more dignified. It just makes what you do a secret. And secrecy is not dignity.

Here is why this matters for your funeral home. The consumer has never been more curious about death care, and never been more misinformed. Every question you won’t answer gets answered by someone else. Usually the loudest voice, not the most qualified one.

The funeral professionals being transparent right now are not your enemy. They’re doing you a favor. They’re educating your future families and building trust for the entire profession, including yours.

Watch the video: https://fb.watch/v/3EyjKwoPZ/

– Ryan

P.S. The funeral homes winning right now answer the questions families are actually asking. On camera. In plain language. The ones hiding are getting left behind.

Ryan Thogmartin
Ryan Thogmartin

Ryan Thogmartin is deathcare’s most disruptive voice. The guy who turned a historically silent profession into a content-driven, culture-shaping, conversation-dominating landscape. As the CEO of DISRUPT Media, the largest and most creative agency in funeral service, Ryan has spent over a decade helping funeral companies win attention, build brand authority, and grow call volume with bold creative that actually converts. He’s also the founder and publisher of ConnectingDirectors.com, the largest and most influential publication in deathcare, reaching more funeral professionals every month than any other platform in the profession’s history.

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