Funeral Industry News

Webinar Will Introduce First Customer Service System for Funeral Professionals

September 28, 2011

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Webinar Will Introduce First Customer Service System for Funeral Professionals

Aurora’s Advisor Helps Funeral Homes Interact with Families in New Ways

Aurora, IN – Top funeral directors from across the country will gather around their computers at 2 p.m. EST this Wednesday as the nation’s leading funeral services supplier unveils the new standard in funeral service technology. Aurora Casket will formally present the much anticipated ‘Advisor’ to the funeral industry September 28th during a live online webinar.

Those interested in accessing the free webinar may view a brief informative video and register at www.AuroraCasket.com/webinar.

“Aurora’s Advisor gives our firm a new way to reach out to families in the planning process,” said John McQueen, CFSP, president and owner of Anderson-McQueen Funeral Home in St. Petersburg, Fla. “We can now provide each family we serve with a private website so they can learn more about their choices even before they meet with our staff. I also like the fact that Advisor is all-encompassing, that it simplifies all of the products and services we offer and covers everything from management to marketing. I was also impressed by the system’s speed and accuracy in comparison to competing funeral service technology.”

McQueen refers to some of the top advancements of the new cloud based system, including the ability to access the system from anywhere at any time. Advisor allows funeral homes to present more choices to families in an easy-to-understand approach, while also automating the creation and printing of forms and documents required for funeral service.

The interactive webinar will go into detail regarding specific benefits to any funeral home that needs to streamline and gain greater visibility of its overall operation, and the ability to better serve the needs of their families – all with no software to install, purchase or update.

About Aurora

Founded in 1890, Aurora is the largest family-owned funeral service supplier. Aurora caskets are proudly made in the United States and Canada, with headquarters based in Aurora, Indiana. For more information about Aurora products and services, visit http://www.auroracasket.com.