Customer Service

‘It’s like an heirloom’: DNA Collection Meets Funeral Industry
Customer Service
111 views
Customer Service
111 views

‘It’s like an heirloom’: DNA Collection Meets Funeral Industry

CDFuneralNews - April 2, 2015

A local funeral home is among the first in the state to offer the option of home DNA storage to families of the deceased. Last month Roberts…

What Do Sex, Blowing Things Up, and the Funeral Profession Have In Common?
Customer Service
87 views2
Customer Service
87 views2

What Do Sex, Blowing Things Up, and the Funeral Profession Have In Common?

Ryan Thogmartin - March 11, 2015

In the video below I interview ICCFA keynote speaker, Cindy Gallop. In this video she offers a whole new perspective to the way you will think about…

5 Things A Funeral Director Should Never Say
Customer Service
90 views8
Customer Service
90 views8

5 Things A Funeral Director Should Never Say

Ryan Thogmartin - March 5, 2015

In todays world of limitations, funeral homes should do everything possible to remove the limits on the services they provide to families they serve. Why? Because funeral directors…

Oh, the Ambiance You’ll Create!
Customer Service
68 views
Customer Service
68 views

Oh, the Ambiance You’ll Create!

CDFuneralNews - January 25, 2015

Article by Shannon Cummings Plotkin, Life Celebration, Inc There is a restaurant in town that you've been meaning to check out. You've smartly made reservations ahead of time,…

6 Crazy Ways Funerals Are Getting Creative
Cremation
87 views3
Cremation
87 views3

6 Crazy Ways Funerals Are Getting Creative

CDFuneralNews - December 9, 2014

The business of dying in America is changing. Traditional funeral services are on the decline, as Americans opt for more personalized and celebratory services. The funeral industry…

Houston Funeral Home Launches Mobile Funeral Showroom
Customer Service
61 views7
Customer Service
61 views7

Houston Funeral Home Launches Mobile Funeral Showroom

CDFuneralNews - November 9, 2014

A Houston company is touting a service they say is the first ever in the United States, one that they will take some of the stress out…

10 Tips for Creating a Good Impression Over the Phone
Customer Service
56 views
Customer Service
56 views

10 Tips for Creating a Good Impression Over the Phone

CDFuneralNews - November 8, 2014

Article originally published in American Funeral Director Magazine. Written by: Jessica Fowler, ASD - Answering Service for Directors The telephone is a vital business tool for all…

Do You Give Each Family a Gift?
Customer Service
85 views1
Customer Service
85 views1

Do You Give Each Family a Gift?

CDFuneralNews - August 27, 2014

This is an interesting question we saw on Facebook yesterday posted by Life Celebration, Inc. They asked 'Do you give each family a gift and what is your…

How Funeral Homes Can Reduce Answering Service Expenses
Customer Service
82 views
Customer Service
82 views

How Funeral Homes Can Reduce Answering Service Expenses

CDFuneralNews - August 13, 2014

Article from Director on Call If we've learned anything from the stock market crash of 2008, it is that the economy is fickle and businesses (including funeral homes) are…

5 Customer Service Lessons Your Funeral Home Can Learn from Zappos
Customer Service
97 views
Customer Service
97 views

5 Customer Service Lessons Your Funeral Home Can Learn from Zappos

CDFuneralNews - July 22, 2014

Article By Matt Frazer, Frazer Consultants The idea of providing good customer service in the context of a funeral home isn’t as cut-and-dried as it is in…