Customer Service

6 Year Old School Shooting Victim Gets Superhero Themed Funeral
Customer Service
100 views
Customer Service
100 views

6 Year Old School Shooting Victim Gets Superhero Themed Funeral

CDFuneralNews - October 6, 2016

Article originally published by: CNN Superheroes of various affiliations filled the pews of Oakdale Baptist Church in Townville, South Carolina, on Tuesday afternoon. Boys and girls dressed…

Lessons Every Funeral Home Can Learn From Walt Disney (Part 1)
Customer Service
191 views
Customer Service
191 views

Lessons Every Funeral Home Can Learn From Walt Disney (Part 1)

CDFuneralNews - September 21, 2016

Guest article provided by: CRäKN CRäKN helps funeral professionals save time, prevent duplicate work & reduce errors. Focus on the family, let us focus on helping you. If…

Advice for Funeral Directors Working with Donor Families
Community Outreach/Building Relationships
88 views
Community Outreach/Building Relationships
88 views

Advice for Funeral Directors Working with Donor Families

CDFuneralNews - August 14, 2016

Guest article provided by: Order of the Golden Rule - OGR Jeni Stepien’s father was murdered ten years ago, but his heart lives on in the body of donor…

Dangers of Avoiding Feedback from Families
Community Outreach/Building Relationships
130 views
Community Outreach/Building Relationships
130 views

Dangers of Avoiding Feedback from Families

CDFuneralNews - August 1, 2016

Guest article provided by: OGR Receiving criticism from a family after you’ve spent the whole weekend serving them to the best of your ability can be jarring.…

New Proposal Would Make Funeral Homes List Prices Like Restaurants
Customer Service
162 views5
Customer Service
162 views5

New Proposal Would Make Funeral Homes List Prices Like Restaurants

CDFuneralNews - July 24, 2016

Article originally published by Consumer Reports A petition aims to make it easier for consumers to compare costs. When a loved one dies, the last thing you’ll…

The 4 Traits of a Customer-Centric Funeral Director
Customer Service
89 views
Customer Service
89 views

The 4 Traits of a Customer-Centric Funeral Director

CDFuneralNews - June 21, 2016

Article provided by: CRäKN CRäKN spoke with Melissa Sullivan, Executive Director of the Ohio Funeral Directors Association (OFDA). During our conversation, we spoke about trends in funeral service, and…

6 Questions to Consider When Choosing an Answering Service
Customer Service
105 views
Customer Service
105 views

6 Questions to Consider When Choosing an Answering Service

CDFuneralNews - June 13, 2016

Article By: Jessica Fowler, ASD - Answering Service for Directors This article was written by ASD Staff Writer, Jessica Fowler, and was originally published in the Spring…

Innovative CEO Brings the Disney Experience to Funeral Service
Customer Service
76 views
Customer Service
76 views

Innovative CEO Brings the Disney Experience to Funeral Service

CDFuneralNews - July 7, 2015

Brad Rex, 55, is president and CEO of Foundation Partners Group, a company committed to changing how Americans think of and plan funerals. Rex, who was Vice…

Doing Well a Thing That Is Well Worth Doing: The Best Way to Serve The Community is to Forget The Community and Serve The Work
Customer Service
203 views
Customer Service
203 views

Doing Well a Thing That Is Well Worth Doing: The Best Way to Serve The Community is to Forget The Community and Serve The Work

Mark Thogmartin - April 21, 2015

Article by: Mark Thogmartin, VP of BIZ Development at DISRUPT Media A few weeks ago, I was involved in a conversation with an extremely successful and wealthy…

Grim Yelp Reviews of Funerals: ‘Idiot Mortician Forgot the Dentures’
Customer Service
201 views
Customer Service
201 views

Grim Yelp Reviews of Funerals: ‘Idiot Mortician Forgot the Dentures’

CDFuneralNews - April 21, 2015

This article originally appeared on Jezebel.com. This article was apart of their 'Grim Yelp Reviews' series, a regular feature where they share people’s worst experiences at the worst…