Change. Chance. Two words, with only a single letter to differentiate the two, yet each can yield results that are worlds apart.
Funeral Service as a profession has long sat idly by, expecting what we’ve always done, to always work. Many practitioners have realized that this simply doesn’t suffice anymore. Our customer is changing.
Funeral service is famous for resistance to change. Now, with the help of world renowned Human Synergistics International (HSI), Alan Creedy has scientifically determined the source of that resistance and, more importantly, how to overcome it. It has been suggested that funeral service may have come to the first major inflection point since embalming was introduced.
The funeral industry is too often known for its worst practitioners. The practitioners who take financial advantage of the bereaved in their most helpless state. Those who price gouge and exploit. Those who use the dark side of the Force.
Every week, ASD acknowledges one of our Call Specialists with the “Sensitive Save of the Week” Award for going above and beyond on a call to ensure a family in need can connect with a funeral director.
One Year Later: How the Connecticut Funeral Directors Association And Its Members Faced the Challenges in Newtown
It doesn’t seem like yesterday, but it is hard to believe it was a year ago that a gunman entered Sandy Hook Elementary School in Newtown, Connecticut, and took the lives of 20 first-graders and six of the school’s faculty and staff who were trying to save the children.
I picked up the phone with my rehearsed, “Hello. This is the Wilde Funeral Home. Caleb speaking.” The voice on the other end says abruptly, “I have a problem … my son-in-law was killed in a motorcycle accident yesterday.”
Just think if this funeral home was putting their social media on autopilot and didn’t have a real live conversation with their audience – all the value would be sucked out of this post. What good is a one-sided conversation?
The brutal truth – employees want a workplace in which they can grow, thrive on challenges, be bold in their thinking, and inspire others with the spark of innovation.
The analogy I want to share from my point of view is about our professional life. There are many that put on their “professional shoes” to just be fashionable.
In the midst of New Orleans still reeling from Hurricane Katrina, Candy Chang channelled her frustration and pain into building a wall. Unlike most walls, this one wasn’t meant to keep people apart, but to bring them closer than ever.