ASD Promotes Training Specialist Juan Silva As New Graphic Designer
Media, PA – Answering Service for Directors is excited to welcome Juan Silva to their talented marketing team. Juan has been with ASD since September 2009 and was recently promoted from his position as a Training Call Specialist to a Graphic Designer position. Juan received his graphic design education from The University of the Arts in Philadelphia, PA while working part time at ASD.
Juan was a natural choice for the position because of his exemplary performance as an ASD Call Specialist. Over the past three years, his compassionate phone demeanor, strong attention to detail and proven reliability did not go unnoticed by ASD’s Operations team, who promoted Juan to Training Specialist position last year. Juan trained many of ASD’s Call Specialists, which requires excellent communication skills, patience and dedication. Juan is also one of ASD’s bilingual staff members and has assisted countless Spanish-speaking callers.
“Coming to ASD’s sales department as a graphic designer is great,” Juan says. “It allows me to contribute to ASD’s already existing success by doing something that I love, and I will still be available to assist callers, which is something I also love doing.”
Juan’s years of experience taking calls gives him a depth of understanding that will translate well in ASD’s marketing. For many business, filling an open position is a simple as putting out a Wanted Ad, but for ASD it is essential that all employees are familiar with the company’s core base. Juan’s background in the ASD call center will help shape his graphic design work. This type of cross training is common throughout every department at ASD. During busier times, management, sales and finance employees assist callers to provide an extra layer of support.
More than 100 people work for ASD, and every employee with the right skill set is trained to answer calls. This “all-hands-on-deck” approach creates a strong, team environment and ensures that the office works as a collective whole to provide highest quality of service. This is possible because employees who were hired from within make up a large number of advanced positions. ASD believes in rewarding proven talent, so it’s no surprise that many of their long-standing employees began working for the company as a part-time job and have since made ASD their career. Juan will be an asset to both ASD’s sales and operations teams for his ability to shift gears between graphic design work and professionally handling calls.
“Whether you tour our facility in person or speak with our staff over the phone, you will immediately feel a sense of my family’s dedication to both funeral clients and ASD staff. Juan has proven himself as compassionate, professional and reliable team member, time and time again for the last three years of call handling,” says ASD Family Member Owner Kevin Czachor. “He now will showcase his talents for graphic design, while allowing for even more impressive call handling depth. You will see Juan’s ideas and images come to fruition in the near future.”
ASD is the leader in answering services and call support for funeral professionals. Family owned and operated, ASD blends state-of-the-art technology with an experienced team of knowledgable call specialists that possess a high level of understanding of the funeral process. The company’s intensive training programs ensures that the potential value of every call is recognized and communicated to directors in the most cost efficient way. ASD’s innovative technology, custom-built systems and call support expertise have made it a national leader in the death care profession. Headquartered in Media, Pennsylvania, ASD offers comprehensive answering services for funeral homes and funeral related businesses of all sizes. For more information, visit http://myASD.com or call 1-800-868-9950.
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