Need Help With Social Media?
Join 18,000 Other Funeral Directors in the Know! Sign up for our Daily Funeral News Updates email!
Why Investing Exclusively in One-Way Advertising No Longer Makes Sense2 days ago
5 Graves That Were Lost, Then Found3 days ago
Casket-making lawmaker helps kill bill allowing alternative to burial3 days ago
Learn to Understand Your Funeral Home’s Finances: NFDA to Host Business Conference3 days ago
Coleman Funeral Home Hires “Unconventional” DISRUPT Media3 days ago
Like Us On Facebook
Mother Discovers Daughters Death on Facebook
A mother who discovered on Facebook that her daughter had died after police had failed to contact her has made an official complaint.
Cheryl Jones, 49, from Tredegar, Blaenau Gwent, saw a post on the social networking site which said: “She’s died. RIP Karla”.
Karla James, 30, had died at her home nearby at 20:17 BST on July 23 but Ms Jones was not informed until 23:38 BST.
Gwent Police said an investigation into Ms Jones’s complaint was ongoing.
Ms Jones said: “My daughter was found dead and I only found out through Facebook.
Tests are being carried out to discover what killed Ms James, a mother-of-one.
She was an aspiring model in her teens, who suffered from heart problems in her youth.
She lived in a flat in Tredegar less than a mile away from her mother who was at home on the night of the tragedy.
Ms Jones said her nephew Barry Llewellyn, 37, rang her to say he had read on Facebook that her daughter had died.
“I kept asking my nephew what had happened but he didn’t want to tell me,” said Ms Jones.
“I couldn’t understand how complete strangers could see she was dead by looking at Facebook.
“But I only lived down the road and I didn’t know my own daughter was dead.”
She said that when she phoned her daughter’s mobile, the police said they would be around to see her straight away.
Ms Jones added: “I was hysterical. I had only talked to her hours before about her dog Scooby.
“She said she loved me before she put the phone down – she always did.
“She was the most beautiful girl inside and out and had a childlike innocence. She was a real chatterbox and loved people.”
As a teenager, Ms James was pursuing a modelling career then became pregnant at 19.
“She was a wonderful mother to her daughter who is broken-hearted,” Ms Jones said.
“She can’t believe she will never see her mum again.”
Ms Jones has filed an official complaint to the professional standards department of Gwent Police over the delay, and has the support of her MP, Nick Smith.
“I still don’t know why my daughter died and I am waiting to find out,” she said.
“What makes me so angry is the appalling way I was treated by the police.
“I will never get over losing my beautiful daughter or the way I found out about her death.”
An inquest has been opened and adjourned while a post-mortem examination and toxicology tests are carried out.
Nick Smith MP said: “I have asked the police to set out the action they took following Karla’s death and I sent this account to Mrs Jones.
“I remain ready to help the family in any way I can.”
In a letter to Mr Smith, Gwent Police said: “Inquiries were made to identify addresses for the next of kin to give the sad news of Karla’s death but it was not discovered until 11.30pm.
“It is a sad indictment of today’s society that an unknown individual made the decision to broadcast such tragic news without consideration for the family.”
A Gwent Police spokesman added: “Our professional standards department is investigating a complaint relating to the police response following the sudden death of a 30-year-old woman.
“Due to the fact that this investigation is currently ongoing, we are not able to offer any further details at this time.”
Go to http://funeralsocial.com to find out more about the services we offer. Our clients who are apart of our FUNERAL Social Design Process are seeing an increase in post reach and engagement of over 300%.
Ryan is also the founder of ConnectingDirectors.com. ConnectingDirectors.com is the leading online daily publication for funeral professionals with a reader base of over 45,000 of the most elite and forward-thinking professionals in the profession. With ConnectingDirectors.com Ryan has created a global community through an online platform allowing funeral professionals to Stay Current. Stay Informed and Stay Elite.
Latest posts by Ryan Thogmartin (see all)
- Astral Takes to Social Media with the Help of DISRUPT Media - March 12, 2015
- What Do Sex, Blowing Things Up, and the Funeral Profession Have In Common? - March 11, 2015
- 5 Things A Funeral Director Should Never Say - March 5, 2015