ASD’s Solicitor Shield Frees Up More Phone Lines for Funeral Homes
Media, PA—A funeral home’s phone is vital to making a positive first impression and securing new business. Too often, calls from telemarketers and recorded solicitations tie up phone lines, waste time and prevent critical calls from getting through. To help resolve this issue, ASD – Answering Service for Directors created Solicitor Shield, a powerful, one-of-a-kind tool that gives directors added control over their calls and the ability to block unwanted callers.
On a recent June morning, phone lines throughout the country were flooded with barrage of incoming calls, all tracing back to three toll free numbers. In a single minute, hundreds of lines were tied up by recorded solicitations. These “spam” calls would have been a nightmare for most call centers. But for the clients and employees of ASD, it was no different from any other day thanks to the company’s protective “Solicitor Shield.” “Solicitor Shield” effectively blocked over 1,000 spam calls from customer accounts on that Monday at 9:07 a.m., a time when many directors still have their lines forwarded as they catch up on work accumulated over the weekend.
For funeral professionals, the potential value of even one missed call can be substantial.
Assisting callers without delay protects the funeral home’s reputation for excellence and lets families know they are a high priority every time they call. Solicitor Shield ensures that callers are never placed on hold. Currently, the company answers 90 percent of all calls by the first ring and 98 percent by the fourth ring. This powerful spam-blocker helps ASD to forecast their call volume in advance and schedule accordingly, allowing ASD’s Call Specialist to answer calls at a faster rate than at other call centers.
In addition to blocking dial storms from spam callers, ASD also allows directors to select specific numbers they would like to block. Recently, ASD attended the Pennsylvania Funeral Director’s Convention and spoke with funeral professionals from across the state about which ASD features and tools they found to be most helpful. Many directors spoke about the company’s Solicitor Shield. Funeral Director Bill Rigby from Rigby Funeral Home stopped by ASD’s booth just to comment on how convenient it was to be able to enter a phone number on ASD’s website to prevent a solicitor from tying up their line.
“Funeral Directors rely on ASD to promptly and compassionately answer their phones when they cannot. Solicitor Shield helps make that possible,” says ASD Vice President Kevin Czachor. “Our clients also save money because they are not charged for calls from telemarketers. This is just one of the many details that sets ASD apart from the other thousand answering services in business today.”
Directors can see the benefits of Solicitor Shield any time they log into their ASD account or listen to a message in their voice mail. For every call taken, ASD’s RingTracker tool will display the number of times the phone rang before it was answered by ASD. Clients appreciate this level of transparency and the peace of mind knowing that just about every call is answered within the first two rings.
While other answering services make excuses for their long hold times, ASD has made provisions to ensure that calls are answered and dispatched promptly. Solicitor Shield protects your callers from being placed on hold due to unpredictable high call volumes caused by marketing ploys. By closely monitoring their call volumes and creating defenses against dial storms from spam callers, ASD remains the number one choice for funeral homes that expect the highest quality of service.
ASD is the leader in answering services and call support for funeral professionals. Family owned and operated, ASD blends state-of-the-art technology with an experienced team of knowledgable call specialists that possess a high level of understanding of the funeral process. The company’s intensive training programs ensures that the potential value of every call is recognized and communicated to directors in the most cost efficient way. ASD’s innovative technology, custom-built systems and call support expertise have made it a national leader in the death care profession. Headquartered in Media, Pennsylvania, ASD offers comprehensive answering services for funeral homes and funeral related businesses of all sizes. For more information, visit www.myASD.com or call 1-800-868-9950.
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